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Color Set
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67'740 Avis clients vérifiés |
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Too dark for meMy former color, which was supposed to be Dark Blonde, made my dark BROWN, not dark blonde. I hope I am going to like the color I requested. On the plus side, no commercial blondish shade will cover my gray, although it turns the rest of my hair blonde. Go figure! Looking forward to this my shade. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary Jane - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Rich Shiny ColorI loved the color when I first applied my formula, but was disappointed when I washed it for the first time. The color was considerably lighter. I tried to order the rinse but it was out of stock. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color too lightThis shade is far too light. Also need more ash tone. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never receivedNever received 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristine - We truly appreciate your feedback. Upon reviewing your account, we see that an eSalon Team Member reached out to resolve this matter. Please let us know if there is anything else we can do to help! |
Didn’t like colorI wasn’t happy at all with the color and probably won’t be ordering anything else. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible!!!!!Horrible product! Left mine and a friends hair feeling like wax. We had to purchase color lifter and corrector and deep conditioner from a beauty supply to fix it hair back to normal. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarcy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Terrible Hair Loss!!!Dear eSalon, I have used your product for several months now. At first it was great I liked the color and the gray coverage. Overtime I began to see increasing hair loss and a terrible waxy texture on my hair. I used it for a few more months to see if it was actually the hair care product that was causing me these problems. And it definitely was my hair loss now, I can see my scalp, After a lifetime of very thick hair. I am very disappointed upset and I will not be using this anymore. I’m aware that it may work for some people but I’ve read a lot of reviews that customers that have had the same experience as I did. Please take me off of your list and end my account I do not want to hear from you again! I am aware that this product may work well on other people but has done me damage. Again please delete me from your system!!!!!!! Tammy Adkisson 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy - Thank you for reaching out to us here at eSalon. We are so sorry to hear about your experience with our color. Our Color Happiness Guarantee is something we take seriously and we want to work with you to find a resolution for you. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Perfect Every Single Time!!Just colored my hair again last night and I've been a customer for nearly 8 years. I constantly marvel at how healthy and shiny my hair looks, how responsive my colorist is and how somehow they just get it right again and again. I just adore esalon and think they are a truly top notch company with so much talent! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Brilliant colourLovely results again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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WonderfulThank you Sarah for taking the time to mix my color. After 3-4 times we came up with the perfect color. It’s beautiful thanks to your knowledge and patience. I really don’t think I will have the brassiness and yellow color after a few washings. You are an asset to the organization. Thank you. 😁 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |