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Color Set
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67'740 Avis clients vérifiés |
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My hair had lightened much more by the time I appliedYou sent a light brown hair colour but a dark blonde touch up wand. The dark blonde wand was the right colour up until I applied the colour kit today but the hair colour kit is too dark. I had asked you to adjust the colour to a lighter shade but it wasn't light enough. Now I have the wrong wand colour for the roots. I'd like to get it back to a dark blonde but now that I've applied what I thought would be similar to the wand, I don't see how I can get it lighter; Please send me the light brown wand as I can't use the dark blonde one now. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoanne - We never like to hear that our customers are unhappy with their products, which is why we have a Color Happiness Guarantee! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Color not what was orderedMy "colorist" decided the color I ordered was not going to be flattering, so I was sent something completely different. I could have returned it but it would have cost as much in return shipping as what I paid for the order to begin with. So I figured I had nothing to lose since I paid for it anyway. I used the color and not only read it not what I ordered, but not what the bottle and order says it was. I wanted a copper red, they sent me "light brown red mahogany", and I got something that resembles a dark bozo the clown red. This is the worst color I have ever had. I won't waste my money again, especially when I have no idea what I'm going to get. I still don't understand why they would randomly send me the wrong color, unless that's their way of getting you to buy more, too fix it. No thanks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLetitia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI have tried to get the hair color Customer and I have received orders and neither was even close and didn’t last long even after useing only there products 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
FinallyThank you I absolutely love the latest color you made for me It was perfectly what I asked for 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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love the color and shineI finally had the chance to use my color and can't believe the shine and softness of my hair. I love the color and it did a great job of covering my roots. Now I'll be curious to see how long I can go before needing to reapply and whether the color will fade or stay vibrant. Application was a little more work than the color I've been using but if it lasts it will be well worth it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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First time using this ......Easy to do and great results ! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Professional lookMy husband helped me as it was my first attempt and we had a great time with it since the directions were clear. The scent was not strong during application and the end result was silky beautiful hair. I’m impressed and proud of my new discovery!!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love ItI’m so happy everyone thinks I got my hair professionally colored 😁 but I did it at home by myself. Thank you I love my new color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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3 years and goingI’ve been using eSalon for 3 years now and I still absolutely love it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love this productI will continue to use this color kit. Super easy and the color lasts!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |