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Color Set
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67'766 Avis clients vérifiés |
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Color FadingI was super excited to try this product because I have had a positive experience with their at-home highlights kits! I have been washing my hair with salon-quality shampoo and conditioner made for colored hair, but my color is still viably washing out of my hair. My scalp and top sections have lightened significantly since using the permanent color on my hair. I will have to touch up my hair sooner than I expected. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Gorgeous color at 51 years old. UPDATE...2021I have been a box color girl since age 17 years old. Twice a year I would go spend the 300.00 to have the salon freshen things up. At 23 years old I was 90% grey and coloring every 3 weeks. I was skeptical on this service however I wish I had done this years ago. My first application came out beautiful . The color was a bit lighter than I like however my second application has a slight adjustment and I'm actually looking forward to apply this. I used to dread it. The auto ship will enable me to have salon quality hair ALWAYS. no more in between hats for me. My hair is in great condition and love love love the product. We have tweaked this formula a few times and finally we seemed to have nailed it Great customer service and great products . UPDATE: I have been a loyal customer since 2019. So far we have made 6 adjustments to my color. It always seems to come resort back to a strawberry blonde after 2nd washing. I have used esalon shampoo and conditioner..I've used the co -wash ..on days I don't wash I use a shower cap to ensure hot water doesn't effect the color. Staff is great at adjustments and support. I have received and will be using my newest adjustments today and see how it turns out. I have to admit..I received my color package damaged this year and esalon was quick to replace it. Thank goodness. The strange thing was it was the best color I have had sine the very beginning. Not sure why it was different than usual but I would definitely love that one again. I think at this point if the latest color doesn't stand up...than I may consider moving on. 🤔Update still not right I think worse. 65 sur 69 personnes ont trouvé cet avis utile. Et vous ? |
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Has potentialKit was well organized. My hair is long, down to my waist and I needed the help of another person. Definitely need to order the cape next time as I got dye on my chair and towel. Color was ok but not perfect. Roots needed to be a bit darker and less brassy. I thought the color for the ends refresh was perfect though. Will adjust coloring for next time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGabrielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colorI have many compliments on the color from other women including myself....thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Roots are to lightRoots are lighter then my other hair color. So i like to go back to my previous hair color that i was using. Thank You Cindy 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t cover my grays very well.The color was perfect and my hair felt silky and shiny. The problem I had, it didn’t cover my gray hair very well. I even kept it in longer than recommended. Any suggestions? 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Love 😘I am very pleased with new lighter color. Exactly as requested. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGlorianne - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Just Missed the MarkThis was really close to what I was looking for. A little too red and not as much grey coverage as I need but I've reached out for an adjustment and high hopes for my next order. Adjusting the color was super easy and fast. Looking forward to trying the adjusted color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElizabeth - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Farbe passt nichtFarbe war genau das was ich nicht wollte. Service aber wirklich sehr gut. Habe eine Gutschrift bekommen für die neue Farbe 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlexandra N. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Keine grau abdeckungFarbe in rötlich ist super!Kühler Farben sind gar nichts wird sofort schwarz... graue Haare werden nicht abgedeckt 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSonja L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |