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Color Set
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67'758 Avis clients vérifiés |
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Mi cuentaDeseo deactivar mi cuenta 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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doesn’t cover my gray hairterrible i want a refund and stop shipping 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLili- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom colorLeaves large amounts of heavy greasy build up. Requires 4 to 5 washes to remove and in doing so removes most of the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrandy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Love the conceptSo I love that this set has everything you need (except a cap) to dye your hair at home, and it’s very cute, simple, and organized...but the dye didn’t do anything at all. The only reason I know if wasn’t all a figment of my imagination is that my hair smells like the dye, buuuut it looks exactly the same as before even though I followed all of the instructions to a T. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda- Thank you for contacting us! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs. |
Allergic reactionUnfortunately I had a bad allergic reaction to the color kit and my head was covered in itchy hives for a week. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeanna- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not a matchI had a really hard time applying everything especially at the back and didn’t know what I was doing. I followed every instruction I was given and the color came out very ugly and way darker than expected. My roots look like they weren’t colored at all. I regret this purchase immensely. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsOlivia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AmazingNot only is this amazing color that stays quite a long time and covers the gray wonderfully but my hair has stopped falling out. When I use the over-the-counter hair colors I would lose handfuls of hair daily in the shower. My hair is no longer falling out and it looks fuller and the color is beautiful! I would recommend it to anyone! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Very easy instructionsI have 0 complaints. Like the color, easy to use, would definitely do again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect color!The color was perfect. The instructions were very simple to follow. I recieved so many compliments about the color. I will definitely be using eSolon again!! Thank you!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love the colourIt is so subtle that people haven’t noticed that I coloured my hair. Perfect match! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |