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Color Set
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67'758 Avis clients vérifiés |
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Really nice, just not perfectI really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Very PleasedNew adjusted color is perfect. I am very pleased with esalon products. It is saving me a ton of money not going to the hairdressers every 4-6 weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Best Color so far....I asked to go a little lighter. I love the Color.....thanks so much. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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shampoo and conditioneri love the both huge difference with the first use 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Wasn’t crazy about my color this time.I’ve been getting my hair colored there for almost a year now, and this is the first time I’ve noticed a lot of orange. For my next appointment I would like to review the color before application I would like it darker than this. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Match that happenedeSalon Thank you I was having trouble finding a color closest to my natural color I turned to eSalon and they made it happen Thanks eSalon 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Mix was a bit offI absolutely love the way the hair color makes my hair feel. It feels super healthy, looks shiny and I love that aspect. That being said the initial color swatch I clicked on said violet and there was no violet in my initial mix. Lots of mahogany though, and my hair takes to red really easily so it’s very red. My stylist consulted with me and we altered the color a bit so it has some violet undertones now but it’s still way too red. After a few washes, after my second batch of color, a lot of the violet undertones have disappeared and we’re back to the mahogany. I’m really not crazy about mahogany. 3 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you to resolve this. We appreciate you reaching out! |
Farbe ist echt super, aberEs riecht ziemlich streng. Aber nur bei der Anwendung. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Duración del tinteLas canas me aparecieron en una semana ese es el motivo porque no me convenció el producto 9 sur 12 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmparo - ¡Nunca nos gusta saber que nuestros clientes no están contentos con su color, por eso tenemos una Garantía de Felicidad de Color! Nos comunicamos con usted por correo electrónico para que uno de nuestros Coloristas con licencia pueda analizar sus necesidades de color de cabello y ver cómo podemos ajustar nuestra formulación. Gracias de nuevo por comunicarse y darnos la oportunidad de ayudarlo a alcanzar sus objetivos de color. |
UnpleasantThe color is beautiful. However, it is two Shades Darker. I wanted to go two shades lighter. I have sent then company for emails and placed two phone calls to them. I have had no return calls and no luck communicating via email. I also put my orders on hold which, did not work. They charged me another fee and sent out another order. I had to go back in cancel all future orders and call my bank. I lost a lot of hair using this product which I lose hair when I color however, not this much hair. My hair felt really well nicely condition and the color is beautiful it just is not the color I wanted and in a little concerned about the hair loss. Would love to speak to someone if they could call me or get back to me that would be great. I don't normally leave bad reviews and when I do I always try to include some positivity however, I'm not having any luck with eSalon and everyone that I have referred to them has had a great experience. I will continue to refer people however, I will no longer be purchasing until I can fix the issue with my very first order. I'm stuck with a hair color that is two Shades Darker when I wanted to go two shades lighter and according to the activity on my account I'll be receiving another shipment of the same color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |