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Color Set
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67'758 Avis clients vérifiés |
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Asked for blonde ended up with copper redIn my profile I said I wanted to go to a lighter blonde. My color was sent and I ended up with copper red hair. When I reached out to my “color professional” Yvette I was told that none of their hair colors will lighten your hair that I have to do the lightening kit. I asked why I wasn’t told that up front when my profile specifically said I wanted to go lighter? I also asked why my hair is now copper red when that’s not even close to what I asked for and all she did was refund my money and said they could not fix it. The advertised personalized service for your color is not true. No one looked at my profile or specialized anything. And now I have a color I didn’t ask for and no way to fix it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I love it!The hair color I ordered was perfect for me. It had the right amount of ash tones and it neutraliziled all of the unwanted warmth in my brown hair, which I have always struggled with in other at home color kits. Would definitely recommend! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Best colour and finishI have been colouring my hair for over 50 years, this colour combination has given me the colour and finish I have never experienced before. I just wish I had tried it sooner xxx 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Something has changedI really liked the last kit! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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AwesomeI absolutely love this hair color. I will be a fan for life!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hair looks so much healthier.My color not only looks great but my hair is left feeling really silky for days. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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The ease of being able to request a change of color.I’m glad that it’s much easier to request for change of color now if customers wants to go darker or lighter in shade. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Way better than box colorI can already tell that my hair feels softer and healthier. My roots are a bit brassy, but we’re adjusting the color a bit. Other than that, I’m very happy and satisfied. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Muy oscuroEl color querido era #99j Wine rojo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJenny: - Gracias por escribirnos. Sentimos que tu color haya sido más oscuro de lo esperado. Nos encantará poder revisar tu caso en detalle y darte una solución. Para ello, te hemos enviado un email. |
FarbeLeider keine grau Abdeckung 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGordana V. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheit-Garantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Koloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter. |