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Color Set
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67'758 Avis clients vérifiés |
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Trier selon : |
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llevo desde el 10 de marzo esperando mi pedido.El día 10 de marzo, se suponía que iba a recibir mi pedido. El 12 de marzo me pasaron el cobro, pero a día de hoy no hay ni pedido ni devolución del pedido. Entiendo que la situación actual es complicada, pero si no pueden prestar un servicio, lo lógico es que no lo cobren. Espero que me devuelvan mi dinero y una respuesta. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Laura: Gracias por tu mensaje. Sentimos que tu pedido se haya retrasado, tras revisar su estado vemos que finalmente fue entregado. Esperamos que estés disfrutando del color. Cualquier cosa, escríbenos de nuevo. |
could of went to drug store alot cheapersent dark auburn 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMolly C. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing like I orderedVery disappointed, Color was supposed to be a bright copper blond but it barely covered my grey roots and regrowth and left them a horrible light brown and the rest of my hair it dulled and darkened the bright copper it already was. I used to use a garnier nutrisse color in vibrant light copper 74 but they stopped making it in the usa so I have been buying it from the ukraine on ebay where it is sold under a different name, I was hoping esalon might be my answer but unfortunately not. It looks like I am going to have to pay to go and get my hair sorted out now at a salon as I dont know what to do with the way it has turned out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVivian T. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No se qué aserNo se vio ningún cambio én el color de mi pelo y tenia permanente y se esta ala si ando mi pelo cuando le pongo el a con dicionador... muy buen producto. Si lo tuviera lacio a si qué no se si es perar asta qué seme acabe el permanente A demas no me dura mucho tienpo apenas ise un mes y ya seme ven las canas otra vez. Por esa razón ya no lo queria pintar 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Juana: Gracias por tu mensaje. Sentimos mucho que el color no hay sido como esperabas y que el color no te haya durado el tiempo suficiente. Nos dará gusto poder revisar tu fórmula y darte una solución. Te hemos enviado un email con la solución. |
Not right colorI always love my hair color. They always make my color the way I want. But this past order it was wrong. My color is mahogany. Last order the color looks more like black! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria C. - We appreciate your feedback and we are glad that our Color Team could help you find the right color formulation. Thank you for your patience. |
Damaged HairThis was my second time to color my hair with E-Salon. I followed the directions and after I shampooed and conditioned my hair, I had to wash it again and it still felt waxy. Couldn’t get all the color out. Called customer service and they suggested I use baking soda with the shampoo and that should take care of the issue. While it helped, I still had to wash my hair 2 more times, so 6 times in all to get all of the color out and I was left with damaged hair. I called back again and they said they would send me some repair shampoo and conditioner. Before this I had hair below my shoulders and I ended up having to cut my hair short to right at my neckline because it was so damaged. I will not be using this product again. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVivian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Triste nuevamenteHe intentado como está la segunda vez, pero el color que deseo no es ni parecido a lo que queda en mi cabello, aparte queda áspero y opaco, no estoy a gusto. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Leidy: Gracias por escribirnos. Sentimos mucho que tu color no haya sido como esperabas. Nos dará gusto poder revisar tu formular y darte una solución. |
Last colorI love my last color it is perfect! Thank u for working with me to achieve it!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love~LoveLove the rich dark brown. No reds, which I've finally gotten rid of. Thank you Ladies your Amazing!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love love this colour!100% try this! My salon colour stung my scalp but I persevered bcos the colour was good - tried Esalon honestly the colour is perfect and no stinging not even a tingle!! So glad I found Esalon 100% recommend! ❤️ 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |