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Color Set
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67'758 Avis clients vérifiés |
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Colored roots lighter than expectedMaybe I left it on too long, but it came out looking significantly lighter than the rest of my hair. Otherwise, grey coverage was great. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSarah T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorColor is too orange for me. My roots came out really light on my dark brown hair. But everything else was great! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheri M. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Did not cover grayThis did not cover the gray trying to contact company 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathleen N. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The undertones to the dark brown was too redI specifically explained my hair picks up a lot of red and wanted to make sure that didn't happen. I got the 20V dark brown/copper. It was waaayyyy too red. Disappointed and not sure how to fix it now. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErin H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleDid not cover my grey. I have used L’Oréal for years and compared to esalon L’Oréal far superior & 1/3 the price. Was impressed with ads but terribly dissatisfied & disappointed. Now I want to cancel 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeborah R. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not send enough product to color all my hair only rootsUsually when I go to the salon they do the roots first and then pull the color through the rest of my hair. I only received enough to do the roots so the whole thing was worthless because the rest of my hair needs to be done as well. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSally K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time using eSalonI received a call from esalon before the shipment, she gave me advice and we changed the color to a lighter shade also used a primer before the color as instructed. My hair turned orange and the roots did not absorb the color. I sent them an email and hopefully will hear from them soon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy A. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hate itI hate it. I’ve tried 3 different times, and each time was the wrong color. I just hate it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What a terrific surprise.I have a multi dimensional hair color. It is strawberry blonde. Of course we are all inside now so I am not able to do my 3 week root appointment. I saw this co. On the internet and decided to give it a go. I let my husband play hairdresser and apply it. I was overjoyed. The match was perfect. I have started emailing all of my friends. First time I was happy about something in weeks. NJ and NY have been hit the hardest. How much to be happy about something. Your staff is very talented 129 sur 141 personnes ont trouvé cet avis utile. Et vous ? |
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Husband says "Perfect!"And I do too! Very impressed...was concerned I could not do it myself even with the step by step instructions but it works like a dream and for a bit of effort (and not overly messy) the results are outstanding. My stylist had cut back her hours before the pandemic and I had been commuting to another city and was soooo overdue! I had no idea what to expect but was overjoyed at the results...being an "older mom", about 10-15 years older than most of my friends, I need the gray coverage to look like "one of the girls" and not their mother! My only recommendation is that eSalon include 4 plastic clips...I only had metal ones and was afraid they would react with the haircolor...I was elated with the results, thank you eSalon and keep up the good work!! 70 sur 78 personnes ont trouvé cet avis utile. Et vous ? |