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Color Set
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67'740 Avis clients vérifiés |
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Great colorLove my color! Only complaint is that it washes out too quickly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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They only post five star reviews!!!So I have to write how not excellent the products were like this. Customer service, product quality, delivery were all not even medicore. I will say that personalized stylists are just as annoying as sephora employees. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color comes too fast and too often. My hair doesn't grow that fast.I have a box here already. Please don't send another until August. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Like the way coverage of the graySend me the same color please my beautician thinks that it helps blend in with the gray when she cut my hair yesterday 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Beautiful colorThe color I received is perfect and I love how healthy my hair looks from all the hair care products. Unfortunately I'll have to stop my shipments because the color is too expensive for root touch up. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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It looked really good for 2 weeksThis does not cover gray :( and unfortunately that’s the only reason I color my hair. It is cheaper to order it twice a month than seeing a stylist once every 8 weeks but, I have to get my hair cut anyway around that time and would have need to to dye my hair with this brand 4 times.. No thank you, I’ve got a life lol. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrandi - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
No overall color or grey coverageWhen I had my color custom made I specifically stated I wanted my hair all one color since I was still growing out at balayage. I was sent to different shades and I also stated my hair was prone to turning red which it did. I'm extremely disappointed that not only are all my greys not covered but the ends of my hair are a different color than the rest. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNatasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like the golden colorI was sent the same color as I had when I started with you a while ago. I stopped getting it and thought I would try again. My hair is dark brown (I mean dark dark brown) I just wanted it a little lighter, the girl sent me the same thing as before. I even sent her a picture of my hair. I do not like the golden as it wears on it looks really good, which is not what I want. To me who ever done the color this time just look up what I had and sent it. Waste of my money. Thanks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSue - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is still 2 different colorsI colored my hair and ended up having hot roots. I contacted esalon via email twice, and no response. I finally called and was put on the phone with a colorist that said "easy fix" and another kit was sent to me. I was excited to have this "easy fix" but my roots are still a different color that the rest of my hair, they just aren't orange. Disappointed. I have to see a professional to fix. This is the first time this has ever happened and now I am very hesitant to even color my hair again myself. What I thought would be a fun an affordable way to do my hair has turned into a stressful and now going to be a very expensive experience. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeidi - We’re very sorry to hear that you were so disappointed with your Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Naja ...An sich sind die Produkte und die Idee da hinter schön. Es war schön verpackt und ist einfach erklärt und einfach anzuwenden, aber leider hat meine Farbauswahl nicht viel mit dem Ergebnis gemeinsam ... es ist viel dunkler als sie vorher waren und das obwohl ich einen helleren kühleren Ton erwählt habe. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJasmin W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |