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Color Set
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67'740 Avis clients vérifiés |
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Color good, but didn't cover my grays 100%I still have grays after using as directed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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First time user - pretty good results, not sure how to course-correct, thoughFirst, I have to say that I really like this site and that I had a custom color provided with beautiful packaging and instructions. That goes a long way towards making me feel more confident and excited to learn how to do my own color. I watched several videos to apply my color to cover about 2 inches of gray from living in lockdown for 2+ months. While the videos were clear, I struggled to know how to keep each tranche of hair separate. I didn't feel coordinated, and my hair got sort of pulled into clumps, rather than distinct sections. This is entirely a user error and I hope that with time (and maybe the help of my husband?) I will get better at the application process. I also wasn't sure how much color to put on, and I feel like I under-colored because some grayness is still present under the color. My roots look ever-so-slightly "hot" but not aggregiously so. So, all in, I will definitely use eSalon again because the product and guidance is good on the outset, but I'm still learning how to apply and what steps I could take to course-correct hot roots. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Product OK .. Color Not RightMy color was darker than expected. I was expecting something with more red tones. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love!I love the color! Wish it was a little brighter, but I still love it! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Didn’t cover my blondeThis didn’t work as promised. I said I wanted to cover my highlights to be one solid color and it didn’t cover them at all. It also didn’t fully cover my grey and I don’t even have that much grey. Pretty disappointed 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad colorThe hair dye didn’t change my hair color at all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHanif - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color really faded fastColor has already faded and looks red. Grey coverage was not that good either. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CancelCancel.Please cancel my everything I used your product & my hair turned green cancel me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFaith - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
horrible deliverystill waiting on order from June 1, 2020. Also still waiting on order (replacement) from June 15, 2020. No tracking information available because the package has not been given to USPS yet!!!!! Customer service did not seem receptive to resolve the situation, 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynnh - Thank you for your feedback. We apologize for the disappointing experience you had with our current transit time. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Enhanced coloring productIn this shipment I received an enhanced color product that was creamier and rinsed out easier. Those 2 things were for sure, but it left my hair wiry, dry and matted up. I have never had this happen since 2015. Please advise if I need to stay with the old coloring product. I absolutely hated the look and feel of my hair after it was colored. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |