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Color Set
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67'740 Avis clients vérifiés |
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Order Not ReceivedI placed this order on May 30th, communications said it shipped on June 5th and it is now July 5th and I still have not received my order. Shipping/tracking says it is in El Segundo/ Uslaxa, USA and has not changed since the June 5th “ship date”. I understand shipping can be delayed due to Covid-19 but customer service assured me in an email it would “arrive by the evening of July 1st at the latest”. International orders (Canada) should be made aware prior to ordering that these delays can mean over a month wait. Had I known this was the estimated delay at the time of placing the order I would have thought twice. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDanielle- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First impressionAlthough the personalised box looked great and the expectations were looking good, I will not be ordering again. The ends were good, but my roots did not go ash blonde, instead turned a orange colour, very disappointing 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaire A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were unhappy with your color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is really BADI am very disappointed in how my color came out even though I followed the directions to the letter. I now have a large area of newly colored hair that is ORANGE. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVanessa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Excellent productnot only did it arrive quickly but the product is wonderful best home colour i have ever used, I cannot recommend them enough. My hair isn't dry or have an after smell of chemicals but vibrant and soft. Thank you eSalon I shall return 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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AmazingMy very white gray stayed colored for 8 weeks , and the first time ever since going gray my hair didn’t turn very very hot pink, I am thankful for the product and the price being great, thank u 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnona - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future. |
I was dubious but ....It’s amazing! Colour match is spot on. Delivery prompt. Packaging great. Instructions and kit all very easy to follow. The colour effect is beautiful, not at all flat like some box dyes can be. I’ve signed up for a regular delivery plan. Fabulous!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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good colorgood color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVelma - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Very PleasedColor covered my gray. My hair is thick and there was plenty of product to achieve the color desired. Very happy with results. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCIndy -Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
ColourExcellent, thank you. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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NEW MEI was making such a change from my blonde highlights that a little nervous. But love the results. Has brightened my face up & great condition. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |