|
Color Set
|
67'740 Avis clients vérifiés |
|
Trier selon : |
|
CoverageI thought maybe the first time was user error since I didnt get a full coverage but this time Im sure that I did not have enough color set to fully saturate my hair. I have patches of my natural hair color showing after first wash and sections that couldnt get enough dye on (basically squeezed everything out of the bottle that I could get) I have thick hair that just started to grow past my shoulders so I need more color next time or I need to cancel since im not satisfied with the coverage again. Love the color that I did manage to get on some parts though.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAvery - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colour and service but it faded quickly on my greys at the roots.The service was brilliant and I loved the colour at first but after just two washes it faded at the roots but not on the lengths (possibly due to my stubborn greys). This was even with a very well known brand of colour safe shampoo. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
Uso del tinteMe gusto el color se acentuó y dura mucho , pero se me ha estado cayendo mucho el cabello y lo siento muy seco 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
Custom Color SetI started coloring my hair on my own during the pandemic. I initially used Clairol Nice and Easy, which wasn't bad but I found my hair was coming out too brassy and yellowy (yes, I had both going on)y. For this reason, I had to do do a "blue" mask the day after I colored my hair followed by a "purple" mask two days after that--5 five day process--I did the toners on dry hair and let them sit for about 20 minutes before rinsing. Additionally, I was using toner shampoos twice a week-I needed to do this to keep the tones in my hair "calm". I came across eSalon and explained to them what my issue was with my existing color and what I wanted (less brassy/yellow-yes, I had both coming through) and I also sent them pictures of me and my hair in several settings: what my hair looked like in the house, and how it looked outside in the sun and poolside). eSalon provided me with a custom color and specific instructions on how to apply the color to my hair. I was able to follow the directions and I am VERY happy with my hair color now. I colored it today and there is no need for me to put any toner/mask into my hair to tone down brassy/yellow hues. That in and of itself is fantastic. Right now, I rate eSalon a five and will continue to use them--the amount of time and money I am saving not going to a salon, for me, is great. I work full time five days a week and was never a fan of taking a weekend day or evening to "get my hair done" (I am not one who likes sitting in a salon for two hours while my hair is colored). Let's see how the color settles over the next few weeks and I will report back. Right now, yaaaa!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
Beautiful, natural color and great customer service.Ok, I was terrified to do this. It sounded like a great idea until the package arrived. Then, I absolutely had to do it...no excuses. My instructions said for me to do roots only. But I wanted all over color. I called and was connected with a certified hair colorist immediately. She explained why it had to be roots only. And I got a pep talk making me feel that maybe, I could actually pull this off! So I figured, “ok, I’ll play your silly game. What can I lose that can’t be fixed?” Well, all I can say is that it’s probably the best hair color I’ve ever had. It is gorgeous. My hair is shiny and full of body and life. My friends couldn’t believe how beautiful and natural looking it is. They attribute it to my skill, but I know better. I know I screwed up several times. It’s all about the beautiful color and the support I got when I called. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
Not my color!The first time I did my color with esalon, it came out perfect and now this time it is brown not Auburn. I am going to have to go buy a box of nice and easy to correct my color and not real sure how I’m going to be able to get my other color back! Very disappointed! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsPenni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product and shippingProduct itself was good but took over 2 months to receive first order if hadn’t canceled would of had to pay for two more shipments without even receiving the first order 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsCeilidh- We’re truly sorry that your order took longer than expected to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Coverage doesn’t lastThis is my 3rd try with e-Salon and after less than a week the coverage on the roots of my temples starts to show white again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Roots grey in 3 daysRoots were never dark. Medium brown color after 2 washes. Roots returning to gray in 3 days. Tried twice and even adjusted color. Not for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsCrystal- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The worst colorI asked for a nonbrassy color and my color looks bright and brassy.i now know u don't know what to do. Do not send anything else to me. Cancel my order now 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsCheryl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |