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Color Set
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67'740 Avis clients vérifiés |
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DISAPPOINTED FOR FIRST TIME SINCE JOINING IN 2015OMGOSH! This order was AWFUL.!!!! WHAT HAPPENED!!! I’VE BEEN A LOYAL CUSTOMER SINCE 2015. HAVE YOU GUYS CHANGED YOUR DEVELOPER TO SAVE MONEY? I’VE ALREADY NOTICED THAT SHAMPOO & CONDITIONER HAVE NOW CHANGED! LESS AND LESS ARE GOING IN THESE PACKETS. YOU SHOULD REALLY ADVISE YOUR LOYAL CUSTOMERS IN ADVANCE WHEN CHANGES ARE BEING MADE TO THEIR ORDERS. MY PROBLEMS WITH THIS ORDER ARE: 1) DEVELOPER WAS A THICK PASTE. (NOT CREAMER) I REALLY AM NOT SURE THAT IT WOULD WORK??? 2) ONLY ONE PAIR OF GLOVES CAME IN BOX (ALWAYS 2 PAIRS OF GLOVE IN BOX.) WHAT ARE YOU GUYS DOING??? THE REASON I’VE BEEN LOYAL TO YOU IS BECAUSE I’VE BEEN PLEASED WITH MY MONTHLY PRODUCT!! NOW, I’M BEGINNING TO WONDER??? PLEASE CREDIT ME FOR THIS ORDER. I DO NOT WANT A REPLACEMENT AT THIS TIME!!! SINCE MY NEXT ORDER IS DUE TO BE MADE & SHIPPED!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Not satisfiedDid not cover my grey 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color and customer servicetoo light, not cover my greys. The order was cashed before time. 2nd time I did, I finished with two colors. :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Stand behind their product and service!My previous review indicated the product did not provide enough gray coverage. Esalon connected with me, adjusted my formula and shipped out my new color. It is now RADIANT, COVERED ALL GRAY! LOVE IT and applied to be an Ambassador. Any organization that is willing to make it right..Gets my 100% support and advocacy! Thank you ESALON as I'm am on Video everyday since COVID and this gave me reassurance that my grays are our secret 😉! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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BeautifulI was a bit sceptical at first, changing from blond to copper but I shouldn’t have, my son applied the colour, yes you heard, my son, he’s never carried out a procedure like this and wow, he did really well, well done Scott!! The colour came out as described on the box 📦, thanks eSalon 🙋♀️ 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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FantasticI wouldn't go back to the hairdressers for my hair colour anymore. My hair is in better shape now than ever before and the biggest + is no greys. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Started during the current lock downSaves me tons of money at the beauty salon 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect color!This is the perfect color for me and the kit is so simple to use! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Fantastic colour match!I’ve always struggled with the perfect brown shade and so have many colourists. This matched perfectly. Lovely consistency to cover my roots. High shine too. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Very happy with results!I loved that it didn’t irritate my scalp and cause hair breakage like other “box” color systems. I loved the color, and will definitely order it again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |