|
Color Set
|
67'740 Avis clients vérifiés |
|
Trier selon : |
|
Love it!It covered my grey Hair for almost 4 weeks!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
schlechte Abdeckung der grauen HaareDa ich meine mittellangen Haare täglich wasche, hält die Grauhaarabdeckung max 14 Tage. Für das Geld bekomme ich meine haare auch beim Friseur professionell gefärbt. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsPetra V. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Hair colorI like using this product very much..the only reason I give it 4 stars is that I have not yet found the exact color I want... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
came out far too darkpackaging was first class, I was excited to use it. The smell was very strong and made me cough throughough application. The end result was so very much darker then expected - dark auburn instead of light brown golden 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsRachael L. - Thank you for taking the time to share your feedback with us.! We apologize for any discomfort during your color application and to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DamagedI received product and the special formula had ruptured all in the package on everything. I have less than half a bottle Temperatures had been in the ninties, I would definitely reconsider your package. Package was stamped by mail service and the contents and box were wet. Since my hair is thick I did not have enough product to use. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMarsha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hasn’t covered my rootsHello I’ve just used my personalised hair colour to cover my roots and ends i kept the dye on for longer than required however after washing it out my roots have not coloured well at all. I’m actually not happy with the outcome. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKaryn S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details. |
TerribleDon’t even bother. This is the worst product I’ve ever used. Turned my hair almost orange in color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAbby - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not the right colorI won't be re- ordering because I asked for a coppery red and got dark brown which is to dark for me. It made me look older and I wanted brighter skin. Thanks for trying but it's a lot of money to waste, I'm on disability and can't afford to waste money when it's not right. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not a fan of the new color formulaThe new creamy color is much harder to use and took a long time to rinse out. Not a fan. I like the original formula that I have been using for years from eSalon much better. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMichele- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Too orangeThis is second month I've used this color. I thought maybe the second month would get the orange out. That Maybe it was too much of a change from previous color. But after this time, it's still pretty orange. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsLynn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |