67'726 Avis clients vérifiés |
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DissatisfiedThe last time (4 weeks ago) when I used your hair color it didn’t take completely 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
not color i wantedcolor was too gold 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is different from previous orderThe customer service is difficult to connect with The colt that I received was different from the initial color almost brown red versus copper red had to remove color as it was awful 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna - We’re so sorry to hear that your Color resulted different than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not my color! Too red!Feels good, but color is too red and dark. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGrace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too red, didn’t cover graysI ordered ash brown, but the color turned out reddish and my grays aren’t covered. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great colorThe color I received was perfect. It was blended with some gold tone and looked great.,I’ll be ordering again! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love itPerfect coverage 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I was stunned!Your product was so easy to use and my hair came out precisely as I wanted it! The wow factor was that it was not hard or brassy...Silky bouncy and gorgeous :)!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Easy to useGreat product with easy to follow instructions. Helped keep my 'natural highlights' under control during lockdown! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect blendI’m happy with the way my color turned out. It’s even better than the color I was getting at my salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |