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Color Set
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67'726 Avis clients vérifiés |
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Not terrible but moving onFor the $10 trial I can’t be too disappointed. I’ve been dying my hair at home for years and usually use another online subscription company. I figured I would give esalon a try for the $10 trial. My first order came damaged, I contacted customer care and was shipped a replacement and received it within a week. This was not a major concern and I was happy with the customer service. I really do like the packaging and instructions. My customized color was a bit too dark for me and was disappointing at first (I’m now getting use to it and quite like it). The major turn off and reason I won’t be continuing with the product is the horrible chemical smell. It’s summer, I have a window air conditioner in my bathroom window and could not ventilate. The really issue came when I rinsed in the shower! I followed the instructions suggesting to fill the dye bottle with water and rinse and scrub through hair for 3 minutes. I had to abort mission, as my eyes and throat began to burn and I started coughing. The chemical smell was over powering. This is something I have not experienced with other boxed dyes. Overall my hair isn’t ruined, my grays are covered nicely and I only spent $10. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Ordered dark brown and it's looks dull and too darkOrdered dark brown and the colour is nothing like the picture. The colour is far too dark, dull and very disappointing. Coverage of grey was good but really didn't want to look like Morticia Adams 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Kit feedbackI am a MadisonReed lover. I switched due to their support of the Black Lives Matter Marxist group! Loved their product be can’t deal with the $$$$$ dollars they gave to this group that is destroying our country along with Antifa. Please let me know if your company gives money to this group. My first kit contained no shampoo but 2 conditioners. The ammonia fumes were way stronger than the Madison Reed product and they provide caps for processing. Thank you. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTamara- We stand in solidarity with the Black Community and that human rights are the essence of our colorful community. I sincerely apologize for the missing item in your Color Kit and the strong odor from the formula! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
What a Joke!I got my second box which I obviously can not use and can not find an email or phone number to call. Just another SCAM that bills you monthly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoyce- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Nice colourI do like the colour but find the product extremely drying. Hence only 3 stars given. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFrances O. - We appreciate your feedback here at eSalon! We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I don't leave reviews......but, guys. This stuff! I despise boxed dyes and never had luck with them so always go to salons...until now. I have zero talent in hair colouring but still ended up with BETTER results than I get at the salon...and for much less money. I have a smattering of grey (I started getting them fairly young because: health reasons) and this covered them perfectly. The colour is gorgeous and looks natural and rich. The smell isn't overpowering and it's sooooo easy to use - the instructions and videos are spot on. It looked super dark on my roots whilst sitting and I fretted a little - but once washed, it was perfect. (Note: I ordered a shade lighter than I usually would, due to reviews saying it runs dark - I'm glad I did.) 89 sur 93 personnes ont trouvé cet avis utile. Et vous ? |
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Adjusted Color was Perfect!I was initially not enthralled with my first color kit. I sent a note to my colorist, Elisa, and explained what I needed and wanted. She absolutely nailed it and got the color perfect! My second kit was exactly what I was hoping for and I am loving the color! Thank you, eSalon, for listening and customizing the color. I am so happy with this service! Thank you, Elisa! 76 sur 81 personnes ont trouvé cet avis utile. Et vous ? |
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Very happyI’m so happy because I like the color and also when I ask to change the color the told me the correct recommendations Very professional No complaint at all I’m so happy that I found esalon and Alexandra also she always understand me the color that I want Thank you so much 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Good coverupWorks great to cover my resistant roots 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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My personalized colorI love my color! I went to my hairstylist for a trim and my hairstylist could not believe how good my color looked! She really liked the shade of deep, rich brown on my face. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |