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Color Set
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67'726 Avis clients vérifiés |
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Perfect ColorI continue to be amazed each time I do my hair. The color is perfect and the highlights are amazing. I was worried about doing my roots, since I didn’t want to color over the highlights. But I followed the instructions and it came out perfect. The color and highlights are the perfect combination. I’ve never had such great results. Thank you ESALON 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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The best ColouringFor me is this Custom Colour Set the very best hair colour for over several years. No hair damage and dry hair! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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es hätte so schön sein könnenZunächst einmal möchte ich sagen, dass ich sehr zufrieden und beeindruckt war, über die Professionalität mit der das Unternehmen auftritt und welch beruhigendes Gefühl dies bei mir ausgelöst hat. Ich finde das Konzept fantastisch und auch das Paket mit den ganzen einzelnen Bestandteilen hat einen sehr guten Eindruck bei mir hinterlassen. Es wurde an alles gedacht und ich fühlte mich gut aufgehoben. Die Handhabung ist einfach und es ist toll, dass auch so viel im Vorwege abgefragt wird, um ein bestmögliches Ergebnis zu erzielen. ABER leider wurde dieses Ziel bei mir sehr weit verfehlt. Meine Naturhaarfarbe ist helles aschblond und seit einigen Jahren benutze ich Schaumtönungen, die diese in einen blonden Goldkupferton zaubern, der sich aber stetig wieder auswäscht, habe dies aber das letzte Mal vor knapp sechs Wochen gemacht. Meine naturgelockten Haare verpasse ich seit knapp zwei Jahren regelmäßig eine Dauerwelle, um mein Volumen erfolgreich zu erhöhen (auch angegeben). Ich bin also ein rotblonder Lockenkopf mit viel Volumen und wollte das auch bleiben und dachte, ich probiere nach langer Färbeabstinenz das vielversprechende Angebot von esalon aus. Aber anstelle der wunderschönen ausgesuchten Haarfarbe 7.43 sind diese nun dunkelblond mit einem Rotstich, der nur im Sonnenlicht auffällt. Das Volumen ist rausgefallen, genauso wie die Dauerwelle. Das Angebot eine kostenfreie Korrektur vornehmen zu lassen, habe ich abgelehnt, da ich meinen Haaren, nicht noch eine Behandlung in so kurzer Zeit zumuten möchte und ich bezweifle, dass diese plötzlich (gesund) heller gefärbt werden können, so wie es das Bild der Wunschhaarfarbe hergegeben hat. Ich bin so sehr enttäuscht, die Farbe ist nicht nur überhaupt nicht das was es werden sollte, auch die Struktur hat sich komplett gewandelt. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanine K. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Two Shades Darker...........Now what do I do?I have been touching up my own roots in between professional hair coloring for 10 years. According to my colorist, I have become great at it. With salons in my area of California closed since March 12th, I felt I needed to do more than touch up my color. I filled out everything on eSalon and even sent them pictures taken in great light that perfectly captured my color. I am a professional who is blessed enough to still have a job and am on video calls all day with a professional camera and lighting that are often my close up. My hair came out 2 shades darker! This is really a problem for me as I have gray roots on the crown of my head as well as below my temples. Now they will show in a few days given the dramatic contrast. And. I have no alternative but to maintain this terribly too dark color until professional salons open again. It is really upsetting to me and I have no idea how such a dramatic mistake could be made. I don't know the point of sending in a picture if they are going to mix something so dramatically different. When I filled out the feedback form, they did reply immediately with an offer for free color and suggestions to use either a clarifying shampoo or a color stripper which shows they are completely insensitive to the situation. Many of us live in areas where we cannot get either color or a cut. How can you suggest people use damaging processes to correct your huge mistake when who knows when they will be able to get their roots cut off? I am very surprised others have had such good results and mine are so bad. Perhaps a new employee? Whatever it was, I am now faced with endless touch ups every two weeks at minimum to maintain this way too dark hair for my skin color until professional salons open to help me solve the problem. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTin- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Brassy is bad :(I wrote to my colorist, “beware I tend to get very brassy.” I am naturally a dishwater blonde, but I typically got heavy ashy blonde highlights every 6 weeks. I was very excited to try this home color service. I’ve never colored my hair from home before. I was looking forward to saving time, money AND being able to color from home during the pandemic..... The marketing of the product is fantastic and it was easy to use. Once I finished and dried my hair the color looked terrible, it is more of an dark brassy orange. When I saw a friend she asked if I’ve been washing my hair in iron water. The shampoo and conditioner they send smells great, giving it one more try before I cancel my subscription, hoping for a better result. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatie- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I liked the new color!I requested a lighter color, and this is ok! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Copper mahogany coloringI received a copper mahogany full hair color kit. The kit as a whole was awesome and had all things needed to dye your hair successfully and easily without a big mess or a face full of dye marks around your forehead and ears! However, the color I received was chosen by the coloring artist to cover up a red color I had previously dyed my hair 3 weeks prior. The color that I got from this website and that my hair became afterwards was a dull color with no intensity and the red is now starting to show up again from the middle to ends of my hair and I overall am just not a fan of the color they had Chosen as most fitting for me to use. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Good ColorThe color is nice, I didn’t expect the red tint but I like it. It didn’t cover all the gray though. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Goodbye, Salon! Hello, eSalon!!I have been dying my hair red for more than 25 years. I always want the same vibrant copper color that God only seems to bestow upon the lucky Irish! I have NEVER gotten that color from a box, despite trying repeatedly. Too light. Too dark. Too purple. Never that elusive fiery red. Honestly, I had a similar problem with salons until I found my recent colorist. Enter the pandemic. After two underwhelming colors from the grocery store, I tried eSalon. First custom color was close but still too dark. I almost gave up, but decided to call their colorist. I couldn’t believe I was talking to a real live human about boxed hair dye! She asked questions, listened, studied the pictures I sent. And then she sent me a newly adjusted color, for free. I just tried it today, and I am never going back to the salon. It’s perfect. Bright, warm and natural. Better than a pot of gold at the end of a rainbow!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hair coverDidn’t stay in hair only for few days 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |