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Color Set
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67'726 Avis clients vérifiés |
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Something was offFirst off, it took over 2 weeks to reach me. When I added the water as directed little flakes came out of the bottle. I figured I either didn't shake it properly or the developer was old. Regardless, I got in the shower and massaged the remnants into my scalp. Some dye dripped down onto my face but since my hands were busy with my scalp I didn't wipe it immediately. After the shower, after dressing and drying my hair, my face starts to hurt and turn red. The location of the redness is coincidently where the dye dripped. I thought dryness might be the issue but sadly it seems to be a chemical burn. Since this has never happened before I'll give esalon another chance as there truly could be a bad batch of chemicals but please check into this to verify so others are not harmed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTami- We truly apologize that the color kit you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the color for meThe color is not quite what I wanted. Please stop sending me products in the future till further notice. Thanks Judy Schantz 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJudy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn't cover my grayI loved the color but it didn't cover my grays and it washed out quickly 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No better than drug store color.My light brown with beige undertones turned out a brassy reddish light brown. Root coverage was poor. Will be asking for a refund. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The best hair dye!I have been struggling to find a hair dye that lasts long and covers all my grey hairs properly. Esalon provided me with the best experience! Will be definitely ordering again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Beautiful results and So Easy To Achieve!Professional results and amazing customer service! Afraid to color your hair on your own? Put that fear aside! These people work personally with you to help select the best color for you. If you have questions, they immediately -and I mean immediately- are waiting to help via phone. 'Customer Satisfaction' is not just a phrase with this company! My family and I love the results and the savings in time and money! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love EsalonSince the pandemic has changed the way we visit our trusty salons. I chose to try Esalon back in March and the look and feel of my hair was like I just walked out of the salon. Sadly, for my colorist I haven’t returned but saving money and still looking salon ready... Well Perfect combo for this gal! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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PerfectI am so pleased with the color and service!!! The price is a BONUS!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Amazing!!I have been coloring my hair at the salon for about 10 years.. and due to the pandemic, got desperate ..lol.. so I thought to try this out! My hair looks and feels fabulous! I have red hair that has been hard to match but it came out perfect!!! Love, love this!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Wonderful resultsI love the way my hair turned out! Covered all the gray, beautiful depth and color.... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |