67'726 Avis clients vérifiés |
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HighlightsWhen will you get highlights back in stock? My 3rd order and you still don't have them. I don't want to keep ordering if I can't get what I need. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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very closeThe color is good, but I'd like a little better gray coverage for some pesky hair right toward the front/top of my head. Perhaps I just need to do a thicker application there and leave it on a teeny bit longer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Just not the colour I asked forI have been very clear about the colour I want and I’m just not getting it. I find it extremely annoying that I have to pay £25 for two different dyes instead of just one. Won’t be renewing account. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsZoe G.- Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still too brassyStill not happy with the darkness and the brassy tones coming through on the base color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
its okayit gets the job done but it smells deathly and it burned my scalp a little. the smell lives in my nose and its so so so intoxicating 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAreen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair looks the same color.I followed the directions and did everything right and my hair looks the exact same. Just damaged it for no reason. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJasmine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color adjustmentVery pleased with changes made to my initial color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Trust in StylistWanted to go slightly lighter and warmer this time yet still cover all the grey . Left message on my order, stylist made note, mixed different ratios and l wasn't disappointed. Have had many compliments on how my hair looks shiny, rich and healthy ...... the new shade suits my colouring. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Quality color that lastsEasy to use and great results. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Head turning colourI have to admit I was skeptical with the colour, however that soon disappeared when I dried my hair and received some amazing comments on the colour. It covers my grey great, probably the best they have ever been covered. Would defo recommend x 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |