67'709 Avis clients vérifiés |
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Feel unheardI have repeatedly said that my hair is more of an ash color. I have a lot of ash in my hair. But every time I get a color set from here, I end up with extremely brassy/reddish color in my hair. I will say I got a bit better gray coverage than last time, but am no where NEAR my normal color. Given the better gray coverage, I'm happier than the first time I tried this but wish I could get this colorist to hear what I'm saying because I don't want to be a redhead. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My hair didn’t change not even a little.I didn’t like this at all. My hair had no change, even when they told me it was going to be two tones lighter than my natural hair. I didn’t have any old dye or anything for it to not reach the color. I’m very unhappy with the results. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Became red too fastWhen I chose the color I added a note stating that my color usually gets red and I hate it. I want an ash tone. After the first wash the color faded and became super red again. I chose an ash tone in medium brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSylvana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwesomeVery easy to apply. The instructions were easy to follow too. Love the colour. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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FantasticSo easy to use and very gentle on my hair . Gorgeous colour. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Easy and saving moneyMuch easier than I thought it would be, the instructions are clear and concise. Love the extra items (pre-dye cream, post dye wipes, 2 gloves) they have thought of everything. I'm happy with the gray coverage and the color. My first batch was a bit light and they consultant helped me modify and make it a bit darker, it looks great! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAdrienne- Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Awesome productsInstructions make hair dying easier. Changing colors is simple. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Tina! Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We're happy we've made adjusting colors easy for you! Happy Coloring! |
Colour fantasticThank you so very much I love this colour it is beautiful and the shine on it is stunning highly recommended. A***** 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love it!!!I ordered my 1st order and I absolutely love it. It was really easy to do & comes with easy instructions. No more paying 200$ @ a salon for me!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHey Kristie! Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Amazing hair colourBy far the best home colour service provided. This colour was an exact match to my existing colour it actually looked like it had been professionally done. I’m so happy with the results. 100% recommend 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |