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Color Set
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67'709 Avis clients vérifiés |
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ColorColor was too dark. Looking forward to the adjusted Color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRoberta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Dunkelbraune stellen und grünHätte Ich die Videos angesehen wäre der Farbe vielleicht nur am Ansatz 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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ColorBeautiful color, but wasn't what I wanted. A bit too mahogany. Wanted more auburn. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Keine GrauhaarabdeckungDie Farbe deckt meine grauen Haare leider überhaupt nicht ab !! Überhaupt gefällt mir der Farbton nicht ! Ich habe nur bestellt, weil ich mir eine perfekte Grauhaarabdeckung gewünscht habe, was nicht geklappt hat, meiner Meinung nach nicht besser als billige Drogerieprodukte. Ich möchte keine weitere Lieferung !! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSylke F. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Supermarket qualityThis is the same as any supermarket brand. Didn't cover greys and isn't the colour ordered. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Stephanie! I'm so sorry to hear that you didn't like our custom color. We'll be happy reviewing your formula to increase the gray coverage. Please check your emails. |
Hair colourHi ordered dark blonde it turned out ginger when I contacted esalon all they could say was they can let me talk to someone that wasn't going to fix my hair not once did they offer a refund absolutely disgusting i will never order again from esalon cannot be trusted but they are quick enough to take your money but do not ever offer a full refund I have been left looking like an orange that has had to much sunbed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Melanie! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't like the colour result. We'll be more than happy to assist you further. Please check your emails, we've just contacted you. |
Coverage sucksDidn’t cover grey hair and that’s the ONLY reason I dyed my hair after 10+ yrs! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorThe color I received with this order appears to be the same as my first order. However, this time I wanted blue so that there could be clear blue highlights by coloring my grays. However, the color I got doesn't really appear to have any blue in it, it just looks black. Would I be able to get another shipment with a bluer color? thank you, /Mona 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMona - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great service, couldn’t useI am allergic to ingredients, please cancel future orders 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Paula! Thank you for contacting us. I am so sorry to hear that you can't use the product. No worries, we can help you. Please check your emails. |
My scalp felt hot and left it itchingProduct presented beautiful,used colour but my scalp was hot and itching,not a good reaction.Sorry but I'm afraid I had a reaction to this product, 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Susan! I am so sorry to hear that you had some discomfort after using our product. We'll look into it, and we'll get back to you with a solution. Please check your emails. |