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Color Set
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67'709 Avis clients vérifiés |
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Trier selon : |
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Didn't work on my dark hairWas super excited but doubtful it was going to work on my dark hair 😔 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Good, but too red.The instructions and set were great, really easy to follow and got great coverage from it. There were two bottles , one for the roots and one for the length, I'm not sure if it was the colour I selected combined with my old balayage, but the top came out pretty much as expected and the length of my hair was very aubergine/red which is not what I was going for. I wanted a light brown/dark blonde with a red tinge, which I thought is what I had selected. I would also like a picture of the colour you've selected on the receipt, just so you can remind yourself what it's supposed to look like prior to dying. Overall a good experience and would probably try again with a different colour whilst salons are closed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHannah B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. However, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What an awful customer service!I finally purchased this product, after so many adverts on my Facebook feed saying how awesome iit is. Result is so much darker than any professional hair dyes that I had to remove the colour. I placed another purchase with a different colour, a lot lighter. They sent me the first colour again. When I reached out, I was told I had done something wrong. No attempt to resolve + an automatic text message just to let me know if I wanted to talk, the phone number was provided below. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDATG - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadesFades after 3 washes. But I like the color it is for those few days. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAdrienne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorUniform color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Loved my color, but it dried my hair outI loved my color. However, my hair was so dry after, even after using the conditioner. I'm not sure where the issue was, never had that problem when coloring my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Quite disappointedI wasn't satisfied. The color didn't last a week. I will never purchase again. I'm not impressed at all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGrace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Mejor tono para mis canasla tonalidad enviada fue perfecta, recibí 2 tonos uno para las canas y otro para el resto del cabello, me encanto como cubrió mis canas y el tono en que quedaron , mucho brillo y mi estilista comprendió perfectamente lo que yo quería, gracias Elina B. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElina - Gracias por sus comentarios y nos alegra saber que está disfrutando del color y la experiencia de su eSalon. Nos encanta poder ayudar a nuestros clientes a lograr resultados hermosos con la calidad de un salón en casa. ¡Esperamos poder mezclar tu próximo color pronto! |
TinteAsta ahora me gusta el producto 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaridad - ¡Muchas gracias por sus comentarios! ¡Estamos muy contentos de saber que le encanta su color eSalon personalizado y sus resultados! ¡Apreciamos que comparta sus comentarios! |
BeautifulEasy to use. Great quality. Beautiful color. Plus it's delivered to me! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAdria - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Made For You custom color! We look forward to the next opportunity to delight you! |