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Color Set
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67'686 Avis clients vérifiés |
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Not lastingThis is not covering my gray anymore and is not lasting 2 weeks without completely fading 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Jennifer, we apologize that your color results faded faster than you were expecting and didn't cover your gray hair. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
terrible customer service will not renewshipped to wrong address and no offer to expedite a replacement & had paid for express 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Alicen! I'm so sorry to hear about your experience! It looks like your address was updated and a replacement was processed the same day you gave us a call! I can also confirm you were refunded for the rush processing fee that you paid! Rush Processing is an in-house service that fast tracks the processing of your order. It does not upgrade your shipping method. Normal processing times take 2-3 business days while rush takes on average 1 business day. We are currently unable to offer priority shipping to our international clients at this time. We hope that you enjoy your hair color and we look forward to hearing your feedback! |
Love it!!!!I was very happy with my hair color.... Instructions very easy to follow👍👍👍 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHI Juana, We're so happy to hear that you're enjoying your custom Dark Brown (Copper Golden)! We truly value your feedback and look forward to hearing from you again in the future. |
SimoneSeitdem ich die Haarfarbe benutzte ,brauch ich keinen Friseur mehr,sie ist superleicht in der Anwendung,reizt die Kopfhaut nicht und die Haare glänzen wunderbar danach. Für mich eine klare Empfehlung 👍 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Custom color setI love everything about my color. My hair has never looked this good. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Paula, We're thrilled to hear that you're enjoying your custom Light Brown. We look forward to our next opportunity to delight you! |
Fabulous as alwaysMy colour is fabulous as always always comes out the correct colour love it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfecto colorEn todo este tiempo de usar tienes caseros y profesionales, su tiente es el único que me da calidad y un grandioso precio. Gracias 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSally- ¡Muchas gracias por tus comentarios! ¡Nos alegra mucho saber que le encanta su color eSalon personalizado, sus instrucciones personalizadas y sus resultados suaves! ¡Agradecemos que compartas y Happy Coloring! |
A bit too darkI had colored the "gray roots" as instructed. Then pulled color thru to the roots. Used gloss first. Came out VERY DARK BROWN. then as the days went by the color on the top is a few shades LIGHTER. I am about to highlight it to salvage the darkness to light.Not real happy. I had ordered from Madison Reed cause it sounded like they used healthy ingredients. ESalon out on top there, my hair was let tangled. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Kim, we're so very sorry to hear your color came out too dark. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Artful PresentationBeautifully and thoughtfully packaged with everything one would need for an excellent at home experience. Color shade was spot on for me. The only difficulty was that it didn’t effectively cover all my grays and faded quickly. Made a request to have my formula altered accordingly and will review after using the updated product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHey Rae! Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Looks greatI was pleasantly surprised at the results that I achieved. Looks like I went to the salon! Easy to use, packaged beautifully, and instructions were well written. Highly recommend! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHey Amanda! Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |