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Color Set
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67'686 Avis clients vérifiés |
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Great colorI love the color, but even following the directions step by step, it had problems covering all my gray hairs. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colourI chose the medium brown shade expecting the colour to match my roots pretty well and cover up the blonde ends. Unfortunately when I coloured my hair it came out almost black. It’s very very dark brown and I am definitely disappointed. I know it will fade over time, but it’s definitely not the colour I chose. I gave it two stars because aside from the colour, my hair feels very healthy and soft. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Natasha! Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t cover grey hairTried this and wasn’t impressed. It didn’t colour my grey which is what I wanted to hide. I did like the colour on the highlighted parts of my hair but not in my natural hair colour it turned my hair a ginger colour. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Naomi: Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you. |
cute but not as dark as the picturedefinitely deposited color, but it’s fading every time i wash it. and it’s much lighter than it looks in the picture. i actually kind of like it, but it’s not what i thought i was buying — and ill definitely have to dye it again as it grows out which is kind of a bummer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Hannah. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback |
Deckte am Ansatz nicht ausreichendDer Farbton ist passend, aber mein grauer Ansatz ist nicht richtig abgedeckt. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPetra A.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Love it!I've been using eSalon for more than 10 years and have had excellent results for the most part. I would hope you keep your price point low as the recent increases will not be able to be sustained even if it is a great product. You could improve your loyalty program by adding free eSalon birthday color for those of us who have stuck by you year after year. Thank you! 95 sur 96 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsConny - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection! |
BewertungSuper Farbe. Toller Glanz und das Haar fühlt sich angenehm und weich an.Und die Farbe brennt nicht auf der Haut. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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3 rd color orderI was looking for a particular shade of auburn color hair. The first one was too brown dark. The second one had too much red mixed in and I hated that color. I wanted a natural looking shade (auburn). So I tried one more time sent them what I wanted with a picture of what I have and a picture of their color sample so they know when I wanted and they got it right !! Give ESalon a sufficient time and keep letting them know exactly how they need to change the color and they will get it right or not charge you to fix it. I’ll stay with my plan as long as I can afford their very reasonable prices. I now in a few months have the color I want. Thank you ESalon for my new look. I went from all very light silver gray hair to a much younger looking hair. Janet S. 16 sur 16 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanet - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Muy buen productoMe dejo el color como yo lo quería 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - Gracias por la maravillosa reseña. ¡Todo lo que dicen nuestros clientes es verdaderamente valorado y esperamos saber de usted en el futuro! |
Hair dyeDidnt cover my white this time mix was abit thick 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Janet! We are so sorry to hear that the hair dye didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |