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Color Set
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67'686 Avis clients vérifiés |
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Color Too DarkColor was too dark. When I reached out to ask why it was so different from my first order, I was told my first order had extras that would add on $20-25 per order — which makes it far closer to a salon color cost. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBethany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was not as I expectedThe color didn’t do anything except make my hair brassy and dried my hair out really badly. Very disappointed since I usually do my hair at home and wanted to give this company a try 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSamantha - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Wrong colorThe color you sent me did not come close to covering my gray and I’m very disappointed. I thought I made it clear that covering my roots was most important. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair color1st time user - ordered #4913360 - not to happen with color, it turn out to be honey brown not medium brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnnette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
box was damaged on arrivalI enclosed pictures of the damage box very dissatisfied considering this was my first order. Sincerely Michelle orcutt 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wirklich toll 😍Alles dabei Farbe ist super 👍🏼 wirklich tolles Produkt 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not as happy as I use to beI loved my product until lately. Doesn't seem to cover the gray like it use to and isn't as much product 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMissi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love the colorI just colored my hair today and I love the color. So easy to do yourself. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnita - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
EASY EASY EASYThis has been the most easy home hair color I have ever used! Great color EVERY TIME! Would highly recommend to newbie's and "old hands" alike... very hard pressed to "mess it up" LOL... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLueroyce - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Based on past purchases...loveStill waiting to receive. Tracking continues to back up delivery...while my parcel travels around the state. Meanwhile my gray roots are very obvious and I have an event tonite. I emailed esalon and have heard nothing. Please do not use USPS in future. Almost 2 weeks in transit ? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |