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Color Set
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67'686 Avis clients vérifiés |
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Trier selon : |
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Color didn’t even stick to my hairColor did not coat my hair. Worst hair color I’ve ever ordered. Customer service hasn’t responded either. I’ll stick with other companies 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleThe roots color is amazing but the ends color they gave is gross. It’s bright red orange and is not even the same or similar color as the roots. I look like a freak show. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheila - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for your feedback! |
Great ProductVery easy to use. The color was perfect! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBobbi - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Not much coverageI have some gray on one side of my head and it left it lighter than the rest of my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Laura - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Happy customerI just moved so I wasn’t able to use my hair color for 3 months but it was still good and the color came out fine except for the spots on my bangs that I missed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We’re pleased to hear that you’re enjoying your personalized color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
I loved my color.I loved the color but it did not cover the gray at the roots completely. I even left it on and extra 5 min. It had been only 6 weeks since my last color so the gray wasn't that bad. Any suggestions on what I could have done differently? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathleen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t cover graySadly, I am going to have to cancel my subscription. This is the second time that it hasn’t even touched my gray hairs. I’ve been a customer for a number of years. I don’t know if they e changed their process/formula but it’s not worth the time and money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Vickie - Thank you for reaching out to us here at eSalon! We are so sorry to hear your gray coverage did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Amazing!I’ve struggled finding a box hair dye that’s the exact colour I have been looking for and that doesn’t damage my hair! I came across this on Google and thought let’s give it a try! When the box arrived with my order I was so impressed of how it was presented and the little extras I wasn’t expecting is a lovely touch! I coloured my hair the way the instructions told me and it’s exactly the colour I’ve been searching for! I’ve been telling everyone about this as it’s such great value for money! Will be continuing to use these products for my hair! 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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Still have graysNot covering gray 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Sent picture and color is way offThey sent me red when I requested copper and sent a picture with clearly copper hair. It was also much darker. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHolly - Thank you for reaching out! We are sorry to hear that your color formulation was not correct and that it came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |