67'669 Avis clients vérifiés |
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HatedHate it. Flat, too brown, cancel my membership 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNadine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colorI had never colored my hair by myself. ESalon made it so easy to use. Most of all I love my color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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My hair became shiny and cover my gray hair.This is an awesome product which is suitable for my hair. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Didn't cover greyDid not touch all grey and the grey that it did was very pink. Although hair felt lovely. Did not achieve what it was brought for. With it being very expensive won't be buying again. Have also emailed for help and suggestions for no response. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Sharon! We are truly sorry to hear that your color wasn't as expected. We have gone through your comments, and we just got back to you to help you further. Please check your emails. |
Wrong color sent!I'm not sure what happened because the previous order's "darkest brown" with no copper/red was PERFECT for my roots. However, after I used the latest set, my roots ended up looking reddish like my previous color/highlights, despite my instructions saying my color is again the "darkest brown". I have used this company and product since 2020 so I'm really disappointed. Can you send me a replacement kit so I can re-do my roots -- this lighter formulation did not cover my white hair at all! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light golden brown was brassy and orange and didn’t cover my grayLight golden brown was brassy and orange and didn’t cover my graySo please do not send out my order on November 30 and please cancel it because I haven’t gotten the results that I wanted in fact it’s very similar to what I had before which is what I didn’t want. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TURNED MY HAIR ORANGE DONT BUYDO NOT BUY THIS TURNED MY HAIR ORANGE AND THEY WON’T FIX IT!!! I did the kit exactly as advised and my roots are an orange copper color. I called Saturday and the representative said the stylists aren’t available on Saturdays (then why have a representative available?). She said someone would call first thing Monday and no one did shocker. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaddie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect Match!This was easier than I expected. The color match was perfect and the brush kit made it easy to apply. You earned. Customer for life! For reference my hair type: African American with red undertones in my hair. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Brilliant hair colourFirst time iv used this product, easy to use, just did roots colour great worked really well, the shampoo and conditioner made my hair soft and silky, would definitely recommend. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Best hair color on the marketI have golden blonde hair and my custom color is perfect for me and it lasts. I only need to touch up my color about every two and a half to three months. At first the color recommended for me based on the picture I sent was a little dark, so I asked that it be lightened a little and my colorist did and now it is just right. I am so glad I found e-Salon. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |