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Color Set
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67'658 Avis clients vérifiés |
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Turns out BlackI chose the color that's supposed to be purple according to the picture. It just turned out black, made a mess, and washed out to a reddish color on the roots and black on the ends. Definitely not purple. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNadine- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
AwesomeWish my color was more purple.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Made my hair oily but also dryI was super pumped when my order was delivered very fast. Once I mixed the color together it was the perfect color I wanted so I was even more happy only until it came to rinsing the color out. I used the pre packaged shampoo and conditioner but my hair still felt like there was massive color in it. I ended up using my personal shampoo and conditioner and thankfully that washed the excess color out. The problem wasn't over because my hair has the weirdest texture now. Some places my hair feels slimy but other parts I'm afraid to touch because it is so dry. I'm not much of a fan of this personalized hair color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole- We’re sorry that you were unhappy with the feeling of your hair and that it left your hair with a strange texture. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
HateTerrible color. Asking for my money back and/or a replacement color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda - We are sorry you didn't have a great experience with our color. It looks like one of our associates was able to get in contact with you and process a refund, per our Satisfaction Guarantee. We are glad we were able to help. |
Not trustable company, a scamI have tried to leave a review several times each time it would erase itself. In June I slpurged and ordered the hair dye. And within a week the grays on the mid line of my head and sides of my face returned. I e-mailed a complaint because it's supposed to be a 100 % guarantee. And asked them to rectify the situation. If not i no longer wanted their product I gave them a month to do it. I never heard from them til i was looking at my bank account and it was showing a -127$. It was do to them taking money out for an order I didn't want. I begged them to fix the situation even give me the amount for the hair dye so i had some money to buy my grandchild who lives with me and I support us on SSI. They would not do nothing. $127 for a hair dye ridiculous. Then I figured I might as well yous the hair dye. Chunks of my hair fell out in the shower I have a balled spot now. I strongly suggest no one uses their product. And please watch your bank accounts with this scamming company. Do you know how sad I was not to be able to buy my 3 year old grandchild a b-day present due to this company without a conscious. If my hair does not grow back they will be sued. I doubt they will post this. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela - We apologize for the confusion regarding your account. We see you've been in touch with one of our associates and received a full refund for this order per our 100% satisfaction guarantee. We are glad we could help! |
Go to a professionalI have used this product 3 times. Followed all instructions and the results haven't been like they said. I am disappointed. I was really hoping to save money. I should have known better. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
WTF?Color did not turn out as expected. It is a very dark, un-natural looking, brick red color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color reviewI like the convenience of the product however it dried my hair out even though they supplied you with shampoo and conditioner. The color was great! But I need 6 ounces of color not 4 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVera - We're sorry to hear you felt the color dried out your hair. We see you've already spoken with one of our associates who helped you figure out what to do with the color. We look forward to hearing more of your feedback in the future. |
color stayed in - couldn't wash out.The Color team brilliantly modified my color. However, when washing out the color, there was green at my ends that wouldn't wash out. Very frustrating. Plus my hair now seems damaged. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We're sorry to hear that your ends turned green and your hair felt damaged with your recent color order. Your licensed colorist is working on new formulation that should address this issue. Look for our follow-up email for more information. |
Turned my hair OrangeI will not be ordering again. After applying for the second time with a supposedly corrected formula (the first was too yellow and didn't cover grey very well), my hair turned orange on top, yellow on the rest, and I still had grey. I had to see my beautician to have the color corrected. She was not able to completely get the color out, so I have to wait to grow it out. I didn't even want to try the highlights I ordered for fear of huge streaks of white in my orange hair. Sixty-five dollars of product down the drain. When I saw the beautician, she said that the reason my hair turned orange was because of my hair type and texture. Even the medications I am on can change the chemicals in my hair. There is a reason why beauticians go to school, they learn how to treat each kind of hair and know how to ask the right questions. I will never try to save money (ha-ha) and try to do it myself again. Having the color with simple directions is not a substitution for professional application. I am very disappointed. I gave the brand new color and highlights I had just received to my beautician. I didn't want to be tempted to use it again. I don't recommend this product at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane - We are sorry to hear your color did not come out as expected. As you mentioned, medications can have an impact on hair color results. This is why we recommend always performing a strand test before your color application. We see you have talked to your licensed hair colorist to resolve this matter. We are happy we were able to help. |