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Color Set
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67'658 Avis clients vérifiés |
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Good productWas very happy with color and grey coverage. Not to thrilled to still be washing color out 4 weeks later though 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeanie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I wanted to like it but I just wasn't impressed...I wanted to love the product but even with two bottles it wasn't enough for my hair... and I wouldn't say my hair is super long (maybe a few inches past my shoulders). It is thick but I mentioned that in the questionnaire, so if they had suggested a third bottle I would have done it. But let's face it, three bottles worth won't really save me much money (as opposed to going to my hair dresser). The color also didn't last more than a few washes (with color safe shampoo and conditioner). I'll be sticking with the professional. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Really nice colourSlightly lighter for the summer . Still find that the grey temple hair doesn't cover though which is disappointing 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
DisappointedSo disappointed I asked for dark brown and my hair is now black!! I have three colours in my hair now because you coloured my hair black. I have black roots now dark brown in the middle section and light brown at my ends! So disappointed I told all my family and friends about this and I feel really let down. I even sent a picture of my hair! Maybe next time you should ask what colours people use previously so this does not happen again. I was hoping to re use but looks like I won't be. Regards Somera 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSomera- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
AwfulI have cancelled as the dye was terrible . Hard to apply and a residue has been left on my hair. I usually wash my hair twice a week have to now do it everyday. Only good thing was it covered my grey. I am going back to my £4 home brand one. Sorry but the worse dye I have ever used.!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAllison- We’re sorry to hear that your hair felt greasy after coloring with your Made for You Hair Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Even Close!!!Very unhappy with color - it is not even in the red range - my copper hair was turned a dark mahogany color - VERY UNNATURAL and I had to scramble to have my color fixed in a salon! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDawn - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Meh...Didn't cover the grays as thoroughly as I thought it would. The grays aren't gray anymore, but you can definitely see where the last color ends and the newly colored grays begin. Also wish there was a way to separate out one order into multiple root-applications. I used probably 1/8th of the bottle because I only need it for my temples and a teeny bit at my part (and yes, I used PLENTY where I needed it so that is not the reason why it didn't cover). The rest went in the trash, which seems such a waste for an expensive personalized product. Probably will not order again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Don't botherThis product leaves a greasy/waxy film on hair that took me 6 shampoos to get rid of. Color is underwhelming. Going back to Sally's. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathleen - We are sorry you had difficulty rinsing out the color. We are sending you an e-mail with instructions and tips on how to rinse the color. Thank you for your feedback. |
Does not cover grayPoor gray coverage 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusanne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Lovely presentation box but colour wasn't quite right...bottle no 1 : The root colour made up for me was far too dark and made my hair black, whilst I requested dark brown. bottle no 2 : there was too much red - I wanted a more copper/golden vibe... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRobyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |