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Color Set
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67'658 Avis clients vérifiés |
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Inconsistent colorMy first color was dark. I understand it is difficult to know where to start based upon photo, but I went from dirty blond to my granddaughter (who is medium brown) calling me “her hair twin!” My color was adjusted and the next application was nearly strawberry blond. The third and most recent adjustment resulted in light brown with reddish tint. As I emphatically started with the desire to avoid red or green (I’ve experienced both in past salons), I guess the twinning my dark-haired granddaughter was odd, but best. I’m probably going to be forced to look elsewhere:-( 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsColleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Uneven color- waxy residueThis product is terrible! I've dyed my hair many times from home. This dye gave my hair the strangest texture, and it actually lightened my roots instead of darkening them, then darkened the middle... ugh. nightmare. Rinsing out in the shower was so awful, my hair clumped into a giant waxy mess, even after clarifying shampoo. Buyer beware! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCamille - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt meet my expectationsThe color ended up darker than what I chose,and I asked for full grey coverage which it didnt do. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too light and goldnot impressed. They did not listen to what I wanted. I asked for dark wiith possible burgundy tones and I received golden. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsValerie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Not happy with the colorNot the color I was looking for. I wanted a much lighter color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair came out orangeCost me $100 to have it professionally corrected. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorStill brown not red 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Can't review - didn't receive itBe careful to order when you live in Europe, orders are sent without tracking number. I didn't receive the last two orders so have cancelled my automatic plan. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMB0416 - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You should be ashamed of yourselvesThis color was about as far from ash as it gets. It was a warm reddish orange: which is exactly what I explicitly stated I did not want. Had to spend over $200 on color correction. This product is a total rip off. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
New packaging is faultyReceived and used my hair color kit yesterday. Excited for the new look. However the experience was frustrating. The colorant cap would not open. After several attempts using rubber gloves with no budging, I had wait for my son and husband to get Home to have them to open the cap. It wasn’t easy for my husband either. Delayed my hair color for an hour. Then all is well until I’m washing the color out. The new shampoo and conditioner packettes tear was faulty. I tore off but nothing came out. I’m in the shower totally annoyed bc the inner clear layer was not punctured and wouldn’t release the sh and then same for cd. While the packaging is pretty, it does not work functionally. Terrible experience. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJayne - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |