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Color Set
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67'758 Avis clients vérifiés |
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Not SatisfiedMy hair did not become the color I asked for, not even close to it. I contacted support to see what can be done about my experience and I did not like that I did not receive a real person response. I was expecting an email from my colorist but instead, I received an automatic response that says I should adjust my color so my next order is better. I feel completely ignored and unhappy. How can I trust you when you give me that kind of response after I am notifying you that I am unhappy? I am not giving any more money. I am canceling my plan and I expect and want a refund. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMayra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Better communication could make this betterThe packaging is great and the kit comes with everything you could need (including multiple pairs of gloves). The directions are tailored to you and come with a sticker so they can be stuck right to the bathroom mirror. The color itself was awesome when I first applied it and I took photos over the course of 4 weeks to compare to the initial color. The overall color has stayed with exception of the copper which faded very quickly. This was disappointing, especially since I don’t wash my hair every day and use color safe shampoo and heat protectant when using heat styling. This would be a 4-star review, but the part of the experience I found the most frustrating was my experience with the colorist. It was my understanding that you message them what you like and don’t like and they alter your color to try to get it where you want it. We messaged back and forth and the formula hadn’t changed and nothing was resolved. After the last message I never received a response but saw she added a rinse. I shouldn’t feel like I’m putting her out by asking her to help me get the color I want to last longer than a week. This has been my biggest issue with esalon. I’m afraid to give this one more chance. I’m on the fence because I feel like this could really work if I had someone willing to communicate and work with me rather than dismiss my color needs. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI was disappointed initially when I saw the color card. It did not represent at all what I wanted. I was totally disappointed when I dried my hair and saw the gray around my face was still there...no color at all...and I had followed the instructions explicitly! I decided to try ESalon because of the gray. Wow...what a waste of money. I also could not get over how strong smelling it was! My face turned red, and my husband in the next room said his eyes were sore and teary. Maybe this product works for some people, but it is not for me. Thankfully I did a one-time shipment and dont have to fool around with cancelling an autoship. Over $32 spent for nothing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No funciono.Este producto no ha tapado ninguna de mis canas y me ha dejado mi pelo rojiso (color que no me guasta para nada) Estoy muy desconforme. No puse una sola estrella porque creo que la atencion es muy buena, pero el producto no funciono para nada en mi cabello y me arruino mi color. Estoy muy triste por eso. Tengo pruebas de como era, como me lo hice y como me quedo, por su gustan ver el mal resultado. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEvangelina - Te pedimos una disculpa por tu experiencia con la aplicación de tu color. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. Gracias por tus comentarios. |
ColorThe brown I received is way to dark for me 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMonica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happy with resultsDidn't like the color and didn't cover the gray hair as other products do. Won't continue using it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI read all the great things this product would do. How it would not dry my hair out as much, how applying the shampoo and conditioner would ass shine and this and that. I have been more than careful to follow the instructions as stated. Unfortunately i was better Off using 10. 00 products. I’ve given this products Months to make me change my mind. Saddened 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKarla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
It’s orange!I am so disappointed in my hair. I wanted it strawberry blonde and it turned out orange. I hate it!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeva - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Won't let me leave 0 star reviewWorst coloring experience in er 0 years of hair coloring. Color not as requested. Redo sent was still off and made my hair feel like mud was caked in it. No satisfaction when called to get assistance second time. Never again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. |
Too confusingI got a set with one bottle for my roots& a different one for the ends. I found it very confusing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsillene - Thank you for your feedback. We apologize for the difficult experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection, so keep an eye on your inbox for more details! |