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Color Set
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67'658 Avis clients vérifiés |
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Trier selon : |
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DiullI was told to expect a subtle purple tint with the shade I chose. But even subtle is an understatement. In the past, putting a dark shade in my hair has made it shiny and healthy but that didn’t happen with this color brand. The concept is good, I was excited to try it but I wasn’t happy with the results. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebora - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did exactly what it said on the boxI did exactly what it advised on the box. I thought it was ok but got negative feedback off family who thought it looked brassy ! Gutted. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
GrayIt didn’t cover the gray hair as I thought it would have 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was sent wrong colorThe overall product is good. However, I requested the light brown. What I got was 2 different colors. My roots are now dark red and the rest is medium brown. Which would be fine, if that's what I paid for. So far I have been waiting 2 days to hear from anyone about the issue. I even sent pictures. I know the difference between red and brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product Not Used YetI'm sure the product is fine, but I haven't used it yet. Do not send any more! I'm sorry but I did not understand that a supply would be sent automatically. My hair does not need color that often, so I prefer to make a separate order as I need it. Thank you! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BEWAREBEWARE this is a subscription. I got my first color and they snuck in a subscription. They charged me on the 10th, I received my color on the 27th, and 3-4 days later they charged me $30 for another hair dye package. I haven’t even used the first box I received yet and they are charging my card for more?! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrandi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Results of the hair color and how it colored my hair.Really dried out my hair and the color really wouldn't take on my hair and my hair for years and never had problems with other box products , I would not recommend this product I would be willing to try a different that does not dry out my hair and the color will take on my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great that is customized but....It’s nice that they try to customize it for you. But the color that I got was way darker than I expected. It was suppose to be light brown but the color I received was like a dark brown! Not good 🤦🏻♀️ 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color wasn’t as dark as I wantedI absolutely loved the package and how the products are presented. I feel like there should be three pairs of gloves provided since there was 3 different steps but the gloves were good quality! Sadly my color did not turn out nearly as dark as the soft black (intense pearl) that I ordered and my roots turned out even lighter than the rest :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSasha J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Clown red hairI’m a natural redhead with some grays. Months ago I had my hair colored darker with some dark red highlights. I chose the copper red color for my hair, explained I wanted the highlights gone and sent a pic of my hair. Now most of my hair is clown red, with brownish roots and an orange colour where the highlights were. This is so much worse than it was before I really don’t want to go out in public. It looks ridiculous! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristen A. - We appreciate your feedback and apologize for all the inconvenience caused. We are glad that you could discuss it with our Color Team. Let us know if you need anything. |