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Color Set
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67'758 Avis clients vérifiés |
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Happy ButHappy but wish it would have been a tad lighter. But its OK. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No gray coverage. Very disappointed!I have never professionally dyed my hair at a salon and home box dyes have done a poor job at covering my grays so I was willing to pay a little extra for full gray coverage. Unfortunately, I was VERY DISAPPOINTED! :( My results: Some grays remain silver white and some turned golden orange. Also, during the dyeing process, the aroma of the dye made my eyes sting when I turned my head to look in the mirror. I'm concerned about what is in the formula that caused my eyes to sting and am worried about the health of my scalp and hair. I have never experienced this with box dyes. I messaged my colorist regarding my concerns. I am willing to give esalon one more try. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my roots orangeI reached out to customer service but have not heard back yet. I followed all the instructions to the dot, but my roots became a quite bright orange colour. I specifically mentioned that I wanted to avoid orange or coppery tones, so I am not very happy with the colour of my roots. The colour of the rest of my hair is not bad, but I have personally had better results with just a drugstore hair dying set, so I didn't see the benefits of this personalised hair colour. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaire- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DescontentaNO HE PEDIDO DE NUEVO EL COLOR ES MAS OS MANDE UN MAIL DESCONTENTA CON EL COLOR Y ENCIMA RECIBO UN MAIL QUE ME HABEIS MANDADO OTRO Y COBRADO. QUIERO LA DEVOLUCION COMPLETA DEL IMPORTE. ABSOLUTAMENTE NO ME MANDEIS NINGUN PRODUCTO MAS. GRACIAS 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosa - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
Just ok...I didnt really see much difference from my natural hair color and the color i applied. I just canceled my next order and rather go to the hair stylist to get better result. I rate it 3 stars coz the smell is not that bad and easy to apply. Pls cancel my order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No Thank You !!I found it to be the same as everything else I've used/tried. There was no 'Wow' factor - at all. I REALLY DID NOT LIKE THE SHOWER PART. I'm STILL trying to get that color out of my shower!!! Please cancel my account. Thank you very much. Stay Safe. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMickey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Did NOT cover all my gray!Applied as directed, in fact left the color on an extra 10 minutes and then proceeded as directed. Some gray did not colored at all, some gray was very light brown instead of dark brown. I sent a message to my colorist 3 days ago with no response. I watched the cover gray video also. NO RESPONSE. I am thinking about discontinuing if I can not get a response/resolution to my problem. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGale- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color did not last but more than 2 weeksIt was easy to apply and my hair seemed well conditioned after applying, and a great color match-however after less than 2 weeks, the gray was showing again so was disappointed that it was washing out very quickly 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color didn't lastThe color was not a bad match, but it faded after 10 days. Grey was only minimally covered. I had it applied by a licensed cosmetologist, so it wasn't my own efforts to color my hair. I was disappointed and cancelled my subscription. I never heard from a sales person about my dissatisfaction. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedDid not color grey. Red was weird and the color seemed fake. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebra- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |