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Color Set
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67'658 Avis clients vérifiés |
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Trier selon : |
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my color is more copper red than brownThe first color was medium brown, the second had a bit of copper, but too much plum red 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngelique- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t do a thingI followed the step by step instructions and my hair looks like exactly the same prior to coloring. I cancelled my subscription today. The woman I spoke with on the phone was very kind and refunded my money for the hair color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help! |
UnhappyHorrible results! My roots went from med. blonde to orange! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too orangeMy Daughter In Law came up to do the color for me. We followed the instructions to the letter. Haircolor is normally dark ash blonde to light ash brown. No greys yet. Hair color produced is more gold toned than ash toned. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynn - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not the neutral colorI wanted an ash base. My roots are strawberry blonde. This is not at all in the neighborhood of the color I requested. I asked if it would lift prior to applying it and received no answer. I would like to cancel my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGratia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong ColorMy color turned out to be nothing like the color I sent in the pictures. I requested an adjustment for my next order and am hopeful the new color will be right. On the positive side, the directions were easy to follow. I liked that it covered my gray completely. I placed my order on April 6, 2020. Because of the pandemic, I did not receive my order until the end of April. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebra- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not goodWay to dark and color faded after week and gray back on hairline in 2 weeks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Root coverageSo I followed the directions to a T but my roots look like no color was applied to them. I don’t know it’s it because it wasn’t enough time for the color to deposit because 10 minutes then 5 minutes isn’t really anytime at all. Very unsatisfied but more importantly disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlexandria- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too brassy/orangeMy hair has always taken twice as long to color than Colorists think or directions tell me. Plus they are always too orange. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Orange is not flatteringThis color was very warm in a very unflattering way. Lots of reddish tones, which I had noted was my biggest concern. I also did the light set, which came out in a very unflattering orange tone. I emailed eSalon but no one has contacted me regarding my ugly hair. Update: I was contacted by my colorist to try and remedy the situation. She is sending free: tint rinse for the brassiness and a new highlight kit. I will try it again! Went from 1 to 3 stars for good customer service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |