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Color Set
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67'669 Avis clients vérifiés |
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Trier selon : |
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Meine FarbeIch bin gar nicht zufrieden. Ja, mein Wunsch wurde erhört (dass es nicht mehr so heftig rotstichig ist) aber jetzt ist es einfach viel zu dunkel. Keine Ahnung ob ihr es noch einmal geändert habt?! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulia J. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Not good at allThe color (dark brown) I picked didn’t change my root color (soft black) at all and only colored (darkened) the highlighted portion. It is more like a toner color rather than a permanent hair color. Color started fading away after two washes! Not worth the time I spent to color my hair nor the money! Need to go back to the beauty store when it is reopened! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAasandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great color, undependable service and deliveryMy order was shipped on May 28 and as of June 9 it has not been received. I leave on a trip June 11. Fabulous color means nothing if it doesn't arrive 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaudia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor applicationI have emailed three times to no response. I also tried calling and was cut off. This has caused me to cancel my future orders. I did not receive a brush with my last two orders. I did not discover the missing brush until I had already applied the solution which resulted in poor coverage. I checked the next box and it also did not include a brush. I have been trying to contact someone as to how to return this product as it won’t work for me to no avail. I now have a $27 product on my shelf that is a waste. The lack of customer service has been very disappointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor labeliñgNot realizing one bottle was Ammonia, I sniffed it and was sure I was blinded by the aroma. Thought my nasal passage was fried for life, too. Oh, what a horrible experience! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCandy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DO NOT recommend at allThe first color I received was OK. I provided my feedback to lighten the color thinking it is a learning curve. I got confirmation that the color was changed. I put the color on today and to my HORROR--it is 5-8 SHADES DARKER- a completely different color. BEWARE. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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To darkThe smell to strong and to much dark brown I can’t see Cooper or the red bottle #2 should had been the better for me that why I send the picture 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEva- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We are sorry to hear that your color formulation came out darker than you were expecting. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Perfect color matchMy colorist matches my color perfectly. I originally came up with golden blonde when taking the quiz but sent a color and my colorist changed it to light blond and it was perfect. The only reason I gave it a three is because my grays are showing after three weeks of me applying the color and my roots are just starting to grow a little so they color faded on my grays. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFloriana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
too dark but very healthy hairmy byline I think says it all - it's a color system that I required assistance with but that was fine and my hair feels very healthy -very nice finish and shine. The color guard and removal for skin also great. but am using only due to COVID and will return shortly to my salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDenise - We truly appreciate your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
do not like this blondeplease cancel . This blonde is very honey or yellowish blonde 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |