|
Color Set
|
67'669 Avis clients vérifiés |
|
Trier selon : |
|
During COVIDAll bad at home a disaster. Granted your site trying best. I asked for lighter but got darker. I asked for lighter. In the kit I got 3 gloves...? . The actual kit ok..just the color. My roots growing out lighter. No greys. And then trying to charge me again. NO WAY I talked with a colorist took pics of myself...asked for a shade lighter. A previous dye 4 months out not mine. I just wanted lighter like mine. Ok, I could have stripped the previous color but, growing out a short bob no issue. Got the shipment used as described. No change...actually darker. Texture the same. I’m angry not only I disagree then you try to charge me 27 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsLori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Schrecklicher Rotstich!Die von eSalon gesendete Farbe (mittelblond) wurde nach Anweisung aufgetragen und verwendet. Das Ergebnis ist schrecklich und ganz und gar nicht zufriedenstellend. Der Rotstich hat sich noch intensiviert. Offensichtlich sind der Farbe zuviele Rotpigmente zugegeben worden. Auch ist eine 20 %ige (=> 12%) Wasserstoffperoxid-Lösung für meine feines Haar viel zu viel. Dass es auch anders geht, sieht man an dem unteren Teil der Haare, die eine angenehme mittelblonde Farbe aufweisen und vom Friseur behandelt wurden. Besonders schwerwiegend ist, dass dies das zweite mal in Folge ist, dass das Ergebnis so schlecht ausfällt. Dies sollte eine Verbesserung des ersten eSalon Versuches sein. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsEsther H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Could be betterIt made my hair more red then brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSherri - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Disappointing waste of MoneyAbsolutely nothing like as advertise Instead of doing my hair good brown turn them into my actual dark brown n even darken my actual colour Waste of money 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSameera M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not lastI was excited about the custom color. However, the gray was completely visible after two weeks. The color simply did not last! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No me Cubrio Bien las CanasMe di el Tinte segui todos los pasos , me lave la cabeza quedo negrito fue un Miercoles y el Domingo me vuelvo a lavar la cabeza y pufffff todas las canas afuera como Si no me hubiera dado tinte. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHola, Orquídea: Gracias por escribirnos. Sentimos escuchar que la cobertura de canas no hay sido como esperabas, nos dará gusto revisar tu fórmula y darte una solución. Revisa tus emails, te acabamos de escribir. |
Doesn’t lastI am canceling my subscription with your company due to the fact that my color doesn’t last longer than 3 weeks and I don’t shampoo it everyday. I have used it 2x and have not been completely satisfied with it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You lost my business over a brushI didn't know that you had to keep the brush from the first order. When I called to inquire, esalon said they would be happy to send me one with my next order. Why not just send a brush today so I can color my hair this week? Okay color, but lousy customer service! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ComentariosEl producto no cubrió mis canas. A los 5 días de haber aplicado el producto ya tenía las canas visibles. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHola, Paola: Gracias por escribirnos. Sentimos que el producto no hay cubierto tus canas. Estaremos encantados de poder revisar tu fórmula y darte una solución. Revisa tus emails, te acabamos de escribir. |
Truly ghastly. My ashy shade emerged as brown with warm red highlightsHow could a colour be so far from the described shade? I am fuming! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsJillian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |