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Color Set
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67'686 Avis clients vérifiés |
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Trier selon : |
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Not RightMy hair was bright Orange and faded to peach within three days. Horrible 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
I have not made this purchase!!!Hi, I have not made this purchase. I cancelled the service loooong time ago and yet you claim you have sent the kit. How can I return it and get my money as this is an unauthorised transaction. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Customer Service Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatI don't think the instructions that were sent with my colour were right. In total I only left the colour on my hair for 15 minutes and the roots only got 5... My hair was patchy as some had developed longer, not only that but a week on and I am still getting colour coming out in the water when I am in the shower. I wouldn't pay this again when I can get better stuff from the pharmacy for a fraction of the price. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAinsley B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyI've been with you guys for almost a year. My last order was sopost to have a dark brown with a cherry red look to it. It just looks brown and has no red to it. The box also came almost destroyed in My mail box on the very last day it could have been expected. Normally my colour looks great. But this order looks like you just repeated my last order :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The colour did not match the advertised exampleI ordered dark blonde permanent colour and It didn’t make any difference to my hair. I send pictures to my colourist so if they knew the colour I chose is the same colour as my current one they should have told me or advised me I guess:( I don’t want to be that customer but I was left very disappointed with the outcome. Don’t get me wrong I think the box and presentation was beautiful but the product is overhyped :( I would like to cancel my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGreta - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee! We'll email you shortly, so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Does not cover Grey wellI'm very Disappointed in my over color and coverage. I left the roots on for 5 minutes more than suggested to make sure the coverage was proper. I made a point in my color selection to ask for the best color that doesn't give any red at all & they suggested the darkest brown, it definitely has a red cast to it. Also, the process is super messy. I definitely do not recommend this product & will not be a returning customer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not good on changeI asked to change my formula to Copper 5.43 (picked from their color choices) and I got the same color as before. Disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Extremely dryThere is not enough coverage as the bottles are small and after using my hair was so dry it was like rats tails clumped together. Very expensive will go back to my usual high street product 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErica R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not change my hair colorThis did not change my hair color to the requested color. It didn’t even hide my grey hair! I am not happy! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My roots do not match the rest of my colorI wanted lighter to match a color I had sent a pic for like actress Isla Fisher. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |