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Color Set
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67'610 Avis clients vérifiés |
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Will never use again.Made my hair fall out. I actually have bald areas. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJune - We’re truly sorry to hear that you experienced hair loss and an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Chemical ReactionHair color contains too many chemicals. After using it for a couple of month, I discovered that I am having allergic reactions from it. Having to deal with severe skin rashes and need extensive medical treatment. Very disappointed that this product that costs about 3 times as much as the store brands does not compete with them for consumer safety. Should have stayed with Garnie Fructise. That does not contain all the chemicals this one does. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarmen - We’re truly sorry to hear that you experienced an allergic reaction that uld haveco been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
HorribleMade my hair red and brassy when I specific.y said that I wanted to get rid of any red and golden strands. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathleen - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
A little darker than I likeI want to discontinue getting this product. I don't like the color or the way my hair feels afterwards. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLila - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice color but did not last longThe color was nice but did not last very long. I color my hair to cover my gray hair. First initial color looks great but then after a week and a half my gray hair is back. Also the color fades quickly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Very rich colorAmple amount of coloring in the bottle but just doesn't last as long as I would like. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not worth the money for a home treatment.This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJaqueline - We’re sorry to hear that you were unhappy with our pricing. Since you indicated that you were unhappy with our service, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Not worth the price for a home treatment.This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYusaleth - We apologize for any confusion regarding our service. As indicated on our website, we currently offer new clients an exclusive 50% off their first order when they sign up for our Hair Color Plan. Note that this 50% off discount only applies towards the first order. Thereafter, when you're enrolled in our Hair Color Plan, you still save 20% off our full price. Regarding the hair color amount, we included a complimentary 2nd bottle for the ends of your hair to ensure your first application was seamless. This information was included on the tag on the 2nd bottle and was also mentioned in your Personalized Instructions. If one wishes to add a 2nd bottle to future orders, they can purchase it on a case-by-case basis when necessary. Again, we're sorry for any miscommunication and hope this information clarifies our service. |
Ughhh!Still makes hair brassy and doesn't cover gray!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKay - We’re sorry that your recent formulation was brassier than you expected and didn't provide the gray coverage you desired. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. We look forward to working with you to create your reformulation and hope to create a color that will better suit your needs. |
FadingI've used this custom color before, but it wasn't quite right this time. Too much gold, not dark enough. Color seems to be fading as well... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSara - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |