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Color Set
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67'610 Avis clients vérifiés |
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Trier selon : |
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too dark for a light browncolor was too dark for a light brown, liked the product and how soft my hair was. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJohanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice colorThe color was great however it didn't last long and my white roots were showing again approximately 2.5 weeks 😕 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
No where closeI wanted a light med blonde and I get light brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A little darkI would have liked the colour to be a little lighter. I would like to go back to the previous color next time. Thanks, Michelle 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We see that your custom color was adjusted back to your previous formulation, as you requested. We hope to hear more of your feedback soon. |
Waste of moneyJust color my hair and I now have patches of highlights showing. Not worth the money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGriselda - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing above previous brandsThe process was good but the product does not last an extended amount of time as merchant advertise. My color last maybe 4 weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedI'm really confused why the directions were so adamant that I only cover and process the roots then simply rinse through and leave on the rest for 1 min. The result is the middle and ends of my hair are yellow because the red in the last dye has rinsed out while my roots are a pinkish color. The root color is close to what I wanted but the effect overall is that my hair basically looks unchanged and washed out. I plan to call to get my money back. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHannah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested in your phone call. Again, we apologize that you were dissatisfied with your experience. |
not Happy with this Change!I did enjoy the initial darker mahogany adjustment to my initial shade but it proceeded to change and to lighten quickly and now is too brassy. Brassy is not something I enjoy. Highlights are still visible but overall I am not pleased. I wanted to move to a slightly darker shade that remained and can't wait to correct this. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I just love the product need a bit more redI love this product just need the color adjusted to a bit brighter with more red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We're sorry that your color was not as red as you expected. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
It wasn't as dark as I thought it would be!It wasn't as dark as I thought it would be and I didn't get the grey coverage I needed either. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |