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Color Set
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67'589 Avis clients vérifiés |
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Needed more timeThe time frames were not good for my hair, it needed more time for grays. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYolanda - We're sorry to hear your first order did not apply the gray coverage you were looking for. We see we've already sent you an adjusted color formulated for better gray coverage. We hope we helped you find your perfect match! |
Two different colorsSO i've used eSalon a few different times. When I called after receiving the new color and having the two colors be VERY different I was told it was to help match my roots and my ends because they take color on very different. I followed the instructions and after it was finished and washed 2 times my roots and ends are VERY different colors. I'm not happy with these last shipment at all. I remember the last time I colored my hair it came in one bottle and I used it all over and it worked perfect. I paid A LOT more for this round and VERY unhappy with finished product. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaggie - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Good Product not the right ColorMy hair has significantly lightened since I began using Esalon. It is almost all white and grey now. The color you sent is just too dark. Even after asking a couple of times to have it lighter, it is still too dark. Unfortunately I am not able to use it and have to look elsewhere for the lighter blond that will better blend with my natural color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSherrie- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
TerribleWas terrible. Had to recolor as it washed out in 2 days. Kind of glad it did wash out tho bc it was red at the top black at the bottom 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaryn - We're so sorry to hear your experience with our color left you feeling unhappy. We see one of our licensed colorists has already reached out to you to work with you on creating a different color. We hope we are able to help you find hair color perfection! |
faded too quickIt was great for a week, then it faded a lot. I use sulfate free shampoo and conditioner too. I 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not worth moneyPlease delete my account 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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too darkThe color was too dark and left my hair dry and dull. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVanessa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not long lastingI was not happy with my color. After 3-4 days it was fading and looked brassy. I do not wish for any more shipments. S.B. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShawn - We apologize that your hair color faded so quickly. Per our Satisfaction Guarantee, we would be happy to offer a complimentary reformulation or refund. We would also like to make you aware that swimmers who do not protect their color can expect their results to turn brassy and faded very quickly. Again, we apologize you were unhappy with your results and will be reaching out to you shortly. |
Not HappyI did not like how it made my hair feel. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsG. Veronica - We’re sorry that your hair did not feel smooth after your application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide beautiful results! |
First purchaseNothing great that I can't get out of a bottle anywhere else. Color was darker than expected and kinda dull 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLori - We are sorry that your hair color turned out darker and duller than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color designed by your personal colorist to provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |