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Color Set
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67'566 Avis clients vérifiés |
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SadDidn't cover my grays as I wanted. It was lighter then the rest of my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna - We're sorry to hear your first color order didn't turn out as expected. We're happy to help! We've added a free order credit to your account and are sending you an email with more information. |
Not the color I wantedI wanted a light auburn/copper color. What I got was coke can red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Gray galoreThe color was not a good match and it definitely did not cover my gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
the color was good but the process wasn't good.the color was good but the process wasn't good. It really smelled bad and strong and was very very messy. - Tried it for about year. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCindy- Thank you for sharing your feedback. We are always looking for ways to improve our service based on what clients like you are telling us. We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Color is not what I want.My order prior to the last one turned my hair WAY too Red. I did not use my last shipment due to that. Is there anything I can do to receive a credit for the unopened/unused last shipment? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelinda - We're sorry to hear that you were disappointed by the results of your custom blended hair color. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. |
My hair takes dye really well!I like the color a lot... after about two weeks. My hair takes dye really well, so it ends up darker than suggested. I would like to have it lighter, but they keep telling me they don't lift color. I'm not asking for that though. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsValerie- We’re sorry that your color turned out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not quite the same color...It had too much red in it, for some reason. Also, my hair seems to need a lot of conditioner after coloring. The product seems to dry my hair out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSelena- We’re sorry that you were unhappy with your color results and your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Why won't it work on white hair?The first time I tried e-salon it seemed to do a little better than what I was using. However, my white hairs started showing within about 2-3 weeks. The second time they showed through within 1 week. Are these white hairs just unable to be dyed? Must be, because even my old dye lasted longer than 2 washes. Yes I used e-salons shampoo and conditioner that is supposed to lock in hair color. Ya right, all it did was lock in the white hairs even more. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTawnya- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Tried so many formulasI have been trying for almost 2 years to get the perfect formula, with grey coverage. My coverage is not even a a lot of grey. I was even recommended to try grey magic with this color and that didn't help. I use sulfate free shampoo for color and still withing a week the color is not sticking to the greys. So disappointment that I cannot find a resolution. 4 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsConsumer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist spoke with you regarding your needs and offered recommendations for adjusting the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedMy first hair color is suppose to have lasted for 6 wks and it didn't. I'm returning the rest of your shipping and you're refunding my money. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFlorian- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |