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Color Set
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67'566 Avis clients vérifiés |
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Not that greatI tried it after seeing the ad, the color I got was not right I figured I wasn't getting anymore so I thought, a few mths later i got another box I used it and cancelled the account ,then I get a notice there going to send it again I told them I didn't want it and had cancelled my account, I was just looking at ad's on my phone and eSalon. Was there so I checked to see if my account was still active and it said my next shipment is coming in January. How do I stop this? I will call my credit card to tell them not to pay any further charges from this company. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoanne - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Absolutely RidiculousI ordered my first trial of this company and was so excited to try it. My first try at dying my hair came out awful. This color was WAY darker than what I asked for and looked nothing like the preview on the website. I followed the directions exactly and this formula dyed all of my roots and only SPOTS on the rest of my hair! I contacted the company and asked to go much lighter for my next color which they say they can't do, they can only go a bit lighter. I said ok to that only to find out that they will only be shipping enough of the adjusted color to color only my roots! Its like they didn't even listen to the problem. So they adjusted my color but I guess they expect me to walk around with splotches of color on the rest of my head? What an ordeal. I cant even wear my hair down because it looks so bad. I really didn't want to write a bad review, I was hoping they would fix the problem the first time but it doesn't look like it. I've emailed the company YET AGAIN and am waiting for a response. I'll update my review after I hear back from them and let everyone know if they have fixed this problem. Overall I have to say I'm just really disappointed in this company. I really wanted it to work out. *** UPDATE *** I received a bottle to color my hair all one color. It was still way too dark but it did fade after a while and I will be trying a lighter color for my next coloring. Customer service was nice when they helped me I was just disapointed that I ended up having to have such dark hair. I'm just way to pale for hair that dark. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Too much red in itI ordered light blonde 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Color failHair color turns darker. Instead of color it’s became black 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVivianne- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Lovely color to begin with.I was pleased the first few months but feel I need to go to the salon to get my hair colored properly now. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHolly - We're sorry to hear that your most recent application hasn't been up to par. As your body or environment changes, this can affect the way color is absorbed. That's why we make our custom product for you, so that no matter how your hair changes your color can change along with it. We're adding a free order credit to your account and sending you an email with more information. |
Love the condition of my hair but colour leaves a lot to be desiredMy hair has never looked as glossy and healthy after dying it which is amazing but the dye hasn't covered my old hair colour aswell as I'd hoped. The colour is lovely and the instructions were so detailed and simple. The only complaint is that the ginger can still be seen underneath the new colour. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBethany - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Good idea but....When I colored my hair I followed the directions to a T! However, my hair is now a weird brassy brownish orange color on the roots, and dark brown on the ends. It really doesn’t look great. Before my hair was one tone so there wasn’t much of a variety of color for the dye to latch onto into different ways. I gave it a few weeks to see if it would wash out and blend together and it hasn’t. Also, I ordered a medium brown and it was nothing like the picture on the model. Maybe you could use different models with a choice of skin tone so we can have a better idea of how the color would look on our skin tone? It sucks because I was so excited to find good color that I could do at home. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not color 8 wanted faded fastDont like it cancelled it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - We apologize we weren't able to achieve the color you desired. At eSalon we sell natural looking hair color, and do not currently offer fashion shades such as vibrant purple. We see you've spoken with one of our representatives who helped you with your hair color dilemma. |
Gray coverageI have requested an adjustment on my color due to lack of adequate root coverage on a previous order. The colorist assured me an increase of the toner would take care of my problem. After using the adjusted color, unfavorable results occurred. Will not reorder this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Too dark and heavyI was hoping that it would have a softer look than a box color, but so far it does not. Perhaps it will lighten as it washes out a bit? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShelley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |