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Color Set
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67'566 Avis clients vérifiés |
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Great shine, not great colour match, messyMy hair is amazingly shiny, however my mid brown copper request has resulted in a very dark brown with no red/orange even in the sunlight :( Other point to note is how watery the mixture you put on your hair is, very messy. I've been dying my hair for best part of 25 years and this is the messiest ever, shame as the concept is great.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
CancelI want to cancel my orders I do not find the product suits my needs thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRuth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Help Greys day 10This color does not last! I use Lanza color safe shampoo from the salon. This is not affordable. This color last as long as box color I buy at Walgreens but twice as much. I wrote last time that I needed heavy grey coverage. You said you were going to create a formula that lasts. And it does not. Is your color only for younger people with no gray hair? I don't think your product is beneficial for me if you cannot produce me with color that lasts longer than 10 days for this is not affordable. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not right for me.I need a stylist to do my hair. Cancel account. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGaynor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help! |
Just not a fanI’ve tried it a couple of tries and I just don’t like any of the colors made. It is also a very long tedious process that I don’t look forward to. I have natural dark brown hair and when I dye it a dark brown it comes out red. Every time, even after adjustments. It just isn’t what is expected. It’s a cool concept but I’ve had better results with over the counter boxed dye. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarrie - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Doesn’t cover greyI can’t use your products because it doesn’t cover my grey! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange instead of ash blondeTurned my hair an orange color.It was supposed to be medium ash blonde. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Touch up of Custom Hair colorI like the hair color; however even applying a mask the night before and following the color directions exactly, I am not happy with the coverage of gray at the hairline. The color disappeared with several days - revealing the grays I wanted covered up! I will not be reordering this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
hair colorThe color didn't take. I had to buy more color and redo it a few weeks later. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I hv never had color do this!I followed directions to the letter. When time was up and I rinsed my hair, it felt like my hair was coated in PLASTIC! It took 4 shampoos with a salon grade color safe shampoo to remove whatever it was. The substance was difficult to clean from the colorist tools too. For med ash brown my hair looked dark brown. Problem is it faded at the roots. I am not a happy customer. At 1st I thought maybe user error but the 2nd time I had my daughter who colors her hair apply it. It was not user error. Sorry eSalon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |