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Color Set
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67'589 Avis clients vérifiés |
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I wanted to love itUnfortunately I wasn't able to love my color and ultimately cancelled my account. After coloring, my hair became extremely dry and frizzy. The color faded very quickly (about 3-4 washes) within 2 weeks time and the color barely adhered to my roots. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No cambió mi tono naturalTapó mis canas completamente, eso me gustó, pero mi color de cabello no cambió casi nada, mi tono natural es casi negro y tengo el pelo muy grueso, no lo tenía pintado antes y es primera vez que pruebo el producto, intenté un tono café cobrizo pero no lo veo en mi cabello, es muy mínimo el cambio, solo por eso no me gustó del todo pero cobertura de canas muy bien! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMontserrat - Lamentamos saber que te decepcionaron los resultados de tu aplicación de color. Nuestra Garantía de Felicidad de Color de eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Por favor, no pierda de vista nuestro correo electrónico para sus próximos pasos! Realmente apreciamos sus comentarios. |
Not happy with color...I really like this idea, I also like the company and customer service, the people are super! I was just not happy with the color, not noticeable. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSuzie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we always strive to help our clients achieve their color goals at home whenever possible. We appreciate your feedback and time. |
didnt like so fari've been trying to wash out it already 2 days, may be the reason is the harsh water or the product doesnt suit my hair, not sure but will try again and shade...dont like it, too warm, its not ash. And smell...its terrible strong chemical. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElena - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
GRAY HAIRI sent 3 emails about my problem. No one answered. I guess you will probably not answer this. The gray on the top hair and the sides are not taking. I had to change the date a week earlier because you can see all the gray grow out. Also changed color. Don't know what to do anymore. Please answer.... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFran - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sorry not happyI'm not happy with the product I'm coloring my hair more now than ever so I think I will stick with store brought its less money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
How did I become Princess Ariel?!My color was described as dark blonde but what happened was my hair turned a very unnatural, uneven red. Then it turns out I was shipped another order as I was on automatic resend. I do not recall asking for this service as I would never get a repeat of a product I had not tried yet and was ultimately extremely disappointed in. The customer service woman was very friendly and although I was refunded for the purchase I was still charged for shipping, a service I did not want! I wrote an e-mail asking for a refund of the original product as the policy states 100% guarantee but it has been over a week and I have not received a reply. 7 sur 7 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the color I wantedI did not like the color. I thought it was going to be a little darker. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Could cover greys better.Generally love the service from Esalon but a little disappointed at the level of grey coverage. It doesn’t seem to cover greys at the roots as well as hoped. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJilli- We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My Color SetI wasn’t that happy with the color this time, the first one was too dark but I liked the red highlight, this one was a little too light. Is there a way to meet in the middle of these two color sets? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |