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Color Set
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67'589 Verifizierte Kundenbewertungen |
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So Disappointed 😔I was so looking forward to this- customer service/stylist help seemed excellent prior to receiving my color. I have colored my own hair off and on for 15 years using inexpensive box dye from the store as well as alternating with extremely expensive professional color/highlights. This has by far been the worst experience with hair color I’ve ever had. I followed the directions step by step and did not skip any (and I’ve NEVER had issues with coloring my hair in the past. EVER.) The color is uneven despite being provided two bottles of color/developer and my hair is only shoulder length. There are spots of my roots that are a completely different bright color than the rest of my hair, and the main part of my hair that I was supposed to only leave the dye on for 5 minutes, despite making sure the hair was saturated - came out completely uneven. I spent over a half hour rinsing my hair having followed the directions to let it rinse until the water ran clear, then did the shampoo twice and conditioner. My hair feels like it’s coated in something awful. I rerinsed it again for another 10 minutes in my sink and it’s still coated.. I genuinely want to cry because I’ve never seen my hair in this bad of shape. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJesica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No me gusta este productoLes pido por favor que ya no me envíes más productos me están haciendo daño....y me deja el cabello horrible muy áspero 4 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria B. - Sentimos mucho escuchar que nuestro color no cumplió con sus expectativas. Nuestra garantía de felicidad de color es algo que tomamos en serio. Queremos trabajar con usted para encontrar una resolución y hacer que su cabello se vea mejor. Por favor, manténgase atento a un correo electrónico nuestro en breve. ¡Nos pondremos en contacto con usted para corregirlo! |
Not what I expected.The color was completely wrong. I was credited another color plan and the color was adjusted but it’s still not right. I now have a purple hue in my hair and I am not liking it at all. I plan on canceling my plan all together. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAustin- We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care experts to help resolve your concern per our satisfaction guarantee. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out! |
Falta de productoEstoy tranquila con el color pero no he podido usarlo esta vez porque no me han mandado shampoo no se que paso pero quisiera me lo enviaran lo antes posible 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDaphne H. - Lamentamos saber que los paquetes de champú faltaban en su kit de colorear. Nos comunicamos con usted por correo electrónico para ver qué podemos hacer para remediar esta situación. Mantenga un ojo en su bandeja de entrada para más detalles. |
Too dark!I was really expecting something less brown/dark and more red... Unexpectedly went darker. The product itself is great (thus the 3 stars) but really disappointed in how dark it is. It washed me out eventhough I gave a picture with how light my complexion is. I'm afraid I'm not going to easily be able to go lighter now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlicia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It was okThe set was easy to use but I was very dissatisfied with how fast the color faded and washed away 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole- We appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
ColourNot at all what I expected. It was very false looking. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCharlotte- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I wish I could return itI gave this color a try because I could never seem to get my color right after my fav color was discontinued and others just didn't match. I gave explicit instructions on what hair color I liked. Uploaded a picture of the exact hair color I wanted. Even added the brand, name, and number of the discounted color for reference since it can still be viewed online. What I asked for was Strawberry Blonde. What I got was some red brown that doesn't even look close to my natural color. On top of all of this their shampoo or conditioner or both has made my hair sticky no matter how many times I've rinsed it. Completely disappointed in this and now I have to head to Sally's Beauty Supply to get bleach so I can completely ruin my already fragile had and what 6 weeks to dye it back a color that is as close as I can get to natural. I just don't have the money to go to the salon and spend $75-100 every 6-8 weeks to get my hair done. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCressa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t like!I followed instructions. Didn’t cover my grays much, color looked ashy! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
TERRIBLE !This is NOT worth $25.95!! and I was billed without permission! I chose 1 month and didn't care for cheaply made color, now I have another coming I didn't agree to, and they refused to refund me ! NOT HAPPY! AND WOULD NOT RECOMMEND 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is satisfied! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |