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Color Set
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67'610 Avis clients vérifiés |
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Color washes out immediately.Followed all directions. Color washed out almost all the way after one wash. Then all the way after second wash. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLori- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color not as expectedThe color end result was absolutely not as expected. Total disaster! 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTan- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
gray coverageAfter following instructions I was disappointed to find some grey hair was still there. I would like to cancel my membership. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsConstance- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meThis is not easy if you have long hair. The hole in the color bottle was too small. The odor is really over powering. If you are scent sensitive like me stay away from this product. Color was nice but not strong enough for the gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMalena- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us. We will be reaching out to you shortly! |
Didn't workColor did not cover my grays 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSuzanna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TOO dark and no response to my complaintMy hair color was almost black (I have been light auburn for 20 years). I look like a ghost. I sent in a complaint 2 weeks ago and have not heard one word. Terrible customer service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHarriet- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
The color is still too dark. I can’t stand it!I can’t stand the color. The only positive thing is that the color leaves my hair very smooth and shiny. You get ⭐️⭐️⭐️for that! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Custom color at your doorI like having my custom color delivered right to my door. The color seems to fade to a brassy color, something I always have trouble with. Not ready to go grey yet though. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy- Thank you for reaching out to us here at eSalon! We are always happy to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you soon! |
Not what I wantedI was looking for a bright color. This is VERY dark and barely red at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCynthia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Asked for Light Strawberry Blonde and Got Dark Red and Ends are Still Blonde!Exactly. Texture good but the rest not! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |