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Color Set
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67'610 Avis clients vérifiés |
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HorribleI said I wanted ash brown because I have natural red undertones and it turned my hair practically orange and very brassy. Went and spent more money on blonde toner and even that didn't help. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJenni - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyI was upset with the color. I wanted to see the red more in ny hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Left horrible waxy residue!Unfortunately it ended up turning out a waayyy darker shade of brown than I was expecting, and despite shampooing/conditioning/rinsing very thoroughly til the water ran clear, my hair had this weird waxy texture that lasted for over 3 days - even after getting a haircut and professionally shampooed in a salon. Very disappointed in how this turned out, I was hoping it would be an improvement from my first order. I don’t know what went wrong, I followed the instructions exactly. I requested a refund because eSalon states "If you are not completely satisfied with your eSalon products, at your choice, we will either send you a new hair color formulation (or replacement hair care product) or issue a refund for your purchased items." Unfortunately what I didn't know is that they only issue a CREDIT refund to use on other items in their store. You can't actually get your money refunded. Really upset by this, as I don't want to risk getting other products and having my hair damaged. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BlahThe color was supposed to cover the new growth/grey in my natural dirty/dark blonde color but turned it to a copperish-brownish color. The previously-highlighted portion went a darkish blonde color as expected but with a green tinge. If I counteract the red with a purple shampoo it will mess up the greenish ends. If I counteract the green with the ketchup trick it will make the red roots worse. Won't be doing this again and will tolerate it until it hopefully washes out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorI need my hair a little more red 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoan - Thank you for your feedback. Your colorist will make adjustments to your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
mayenmonzo@No quiero recibir más pedidos, me parece carísimo 25 € El primer pedido fueron 10 €... q es más normal... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarmen - Gracias por por tus comentarios. Hay muchas opciones para ti con eSalon. Si decide realizar un pedido a través de una oferta promocional de eSalon, también verá información sobre nuestro servicio recurrente durante el proceso de pago. También puede elegir opciones de envío individuales si lo desea. La ventaja de nuestro plan de color de cabello es que recibes un 20% de descuento en cada pedido. Nos comunicamos con usted por correo electrónico para analizar este asunto más a fondo y ver qué podemos hacer para remediar esta situación. |
Das erste MalIch habe es zum ersten Mal ausprobiert. Das aussuchen ist echt super einfach. Nur leider ist mir dass Ergebnis leider etwas zu dunkel und es geht eher ins orange. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarmen - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir stehen fest und immer hinter unserer eSalon Farbzufriedenheitsgarantie, daher werden wir gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten ausschau nach einer E-Mail unsererseits für das weitere Vorgehen! Wir schätzen Ihr Feedback sehr. |
Not what i expectedColor i got came out too dark. Was expecting a lighter color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Resultado no esperadoBuenas noches bueno solo quiero decir que no quede satisfecha con el pedido, no encontré una solución la colorista no entendió lo que quería. yo no pedi Color solo para raíces y el resto de cabello que! Me equivoqué en decir que confiaba en ustedes no es el color que deseo, no entiendo porq enviaron un color castaño claro Violeta Intenso el color mío es un rubio. No pienso en absoluto aplicarme este color. La verdad no esperaba un resultado tan malo. Gracias. Psdta: No le hagan ese daño a las personas me siento muy molesta y confundida este tinte se irá al bote de la basura. Ojalá pudiera recuperar mi dinero 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFrancia - Lamentamos saber que te decepcionaron los resultados de tu aplicación de color. Nuestra Garantía de Felicidad de Color de eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Por favor, no pierda de vista nuestro correo electrónico para sus próximos pasos! Realmente apreciamos sus comentarios. |
TinteSiento tener que comentaros que no me a gustado nada vuesto color de tinte .gracias . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAna Maria - Lamentamos saber que se sintió decepcionado por los resultados de su aplicación de color. Nuestra Garantía de Felicidad de Color eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a un correo electrónico de nosotros para sus próximos pasos! Realmente apreciamos sus comentarios. |