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Color Set
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67'610 Avis clients vérifiés |
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100% guaranteed UNSATISFIED CUSTOMERI was a little nervous about ordering your product because I never order things online, change my hair color nor do I use anything other than my $2.97 box of Revlon bright auburn hair color from Walmart. My hair had taken on a Coppertone and I was hoping to maybe tone it down a bit so I figured I would try it and if it did not work the product was 100% guaranteed. After getting unsatisfactory results from the product I requested a refund. I was given a $10 refund in a $20 credit on my $30 purchase. I was told that because I used the other products that I ordered I could only be given a $20 credit which is completely ridiculous since those products or used with the hair color. Since I PayPal was only credited $10 I still owes $20 balance which in return was deducted from my checking account putting me in overdraft status which cost me another $30! I am so serious also let this product has not only done to my hair that's all I am left with product can I use $20 credit from a company I would never use again and definitely would never recommend to anyone! Your refund guarantee is completely misleading it makes no sense you are able to give me a $10 refund on my hair dye which obviously was used and you should be able to give me a refund on the $20 worth of product that went with it. I still intend to dispute this bill and intend to file a fraudulent charge against your company. I will also be filing with the Better Business Bureau as well as giving my bad review to as many people as possible online so that I can save others from the hassle that I've gone through. I paid $30 for the product I was unsatisfied plain and simple it should have been refunded to my PayPal the way it was paid... IN FULL! From a 100% GUARANTEED UNSATISFIED CUSTOMER Amanda Satison 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed for the first timeEnd refresh was wayyy to bright and roots look weird against it. Needs more of a balance. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
orange hair 🙀highlights were terrible 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJo - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BAJANo es el color que esperaba y me he dado de baja hace 1 mes y me decis ahora que me vais a enviar nuevamente el color??? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAdriana - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho que nuestro color no haya cumplido con sus expectativas. Nuestra garantía de felicidad del color es algo que nos tomamos en serio. Queremos trabajar con usted para encontrar una resolución y que su cabello se vea lo mejor posible. Manténgase atento a un correo electrónico de nosotros en breve. |
Missing items and missing resultsNot a huge fan. I expected so much more. 1. Glove was missing. 2. My gray wasn’t completely covered. 3. The color was much darker than I wanted. 4. The instructions were overly complicated 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBahara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind Please keep your eye out for an email from us about remedying this! We truly appreciate your feedback. |
The color was not what I expected.I ordered golden blonde and when I finished coloring my hair it was a light brown with a orange tint. I am really embarrassed. I wont be trying this again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedThe color was great but it didn't cover all my gray at the roots, after following all instructions. I have stains on my face, arms, and bathtub that I cannot get out. I know the skin stains will come out, but I have a special finish on my tub and I can't use bleach. Unfortunately, I will not be purchasing again.... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No me gustóNo me gustó el producto, tampoco la manera de informar al cliente y el precio final que no lo deja claro en la publicidad inicial. ( el segundo bote dobla el precio ) Me parece una estafa. No lo quiero, gracias. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEliane - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar! |
DisappointedIt didn't even show up on my hair at all! I still have roots that I'm going to have to wait a while to cover because I'd rather not fry my hair by putting more chemicals on it too soon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meProduct made my hair fall out. Emailed and called to cancel and they keep sending it to me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |