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Color Set
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67'610 Avis clients vérifiés |
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Trier selon : |
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Pedido no recibidoEstoy muy molesta porque en ninguna de las 2 ocasiones en las que se ha mandado el pedido a llegado a casa. Ya, la verdad no me interesa. No volveré a pedir nunca mas 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosa - Lamentamos que tu pedido no haya llegado. Te hemos enviado un correo electrónico para ver cómo podemos ayudarte a remediar la situación ya que tenemos garantía de satisfacción. |
No lo he empezado a usarMa H Dado que no he tenido ocasión de empezar a usar el producto, ruego suspendan el envío hasta nueva orden por mi parte. Gracias, Saludos 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - Gracias por tus comentarios. Existen muchas opciones con eSalon. Si decides hacer un pedido con una promoción de eSalon, también podrás ver la información sobre nuestro servicio de envío automático durante el pago. Asimismo, podrás elegir recibir un solo pedido si así lo deseas. La ventaja de nuestro Plan de Color es que recibes un 20% de descuento en cada pedido. Te hemos enviado un correo electrónico para hablar sobre tu situación y remediarla. |
Paid $45 to correct the colorRoot color and length color didn't match. I had to go to the salon to correct it so i dabbed nothing and spent more 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
EhhhhI was excited to try this, and I really do like the shade. However I don't think this is the best dye. I followed the instructions. I was going maybe one shade darker and a little warmer than my current hair color. The custom instructions said to do basically a root touch up. Which I did. Unfortunately, as I suspected it might, by following them I ended up with hair darker at the root and lighter at the ends. It also did not fully color areas in my lengths. It's okay because it just looks highlighted, but I really was going for full coverage here. I also found that the dye stings a bit. I also think it has made my hair a little more oily. I already have an oily scalp, I didn't need more. I am glad I tried it, but I don't think it is better than competitors. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorI did not like the color and was not contacted. Received another kit didn’t order it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I wanted it to be darkI feel like this is exactly the color I had only now the blonde is matching. Very disappointed. Wanted darker 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The toner calms a small bitIt’s still an orange color for at least a month. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCristi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So unhappyI hate my color that was chosen for me , Dark brown. I could of used a box dye at home if I wanted Dark brown.I was thinking my hair would be a beautiful new color and nope just brown.I will not purchase again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCandace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution to have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
You are rip offsAfter using your hair color I was not happy with it I said don' send anymore so I just recived another one and I called my credit card company to block you from billing me. It's overpriced crap so keep your product 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Fried my hair/Horrible customer serviceProduct isn't right for my hair. It has fried the ends of my hair, not very subtle. I use products that are more gentle and/ or have products that protect your hair when using any type of blondes and the review I did I specifically mentioned that. I cancelled my membership and received emails with blank responses and still was charged. Horrible customer service. It's like they are robots and just turn you off when you speak. No support and no customer service 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |