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Color Set
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67'610 Avis clients vérifiés |
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Trier selon : |
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The color kit is great! Did not like the highlight kit.Love the color and it is easy to use. The highlight kit did not work. It did not change my hair color at all so it was a waste of money for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatti P. - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the outcome you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not what was promisedHad wanted a lighter shade and it was darker than the one sent before! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosario - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Orange+orange×100I turned out completely orange it was awful I hated it I will never use that product again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrassyBroad - We're truly sorry that our Made For You did not come out as you expected. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Had a few issues with this color setI’ve been using esalon for about two years now, and overall I’ve been very happy. The color always looks great, and I’ve been really loving the highlight set too. However, this last one did not go well. Firstly, the dye had a nasty fishy smell to it (a card in the box said there was a new formulation, so I’m guessing that’s why). Not a huge deal, but just kind of gross. My main problem however, is that when I washed the dye out of my roots at the end, it must have stained my highlights on the way out because they’re now almost completely covered up! I’ve touched up my roots with highlights a number of times before with no issues, so I’m guessing it might have something to do with the new color formulation as well. Really disappointing as I loved the highlights. :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No me gustóNo megusto el color porque me quedo muy recerco mi pelo y no tienen para Canselar el pedido y ya lo cobraron y no quiero mas ese producto. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRubi. G: - Sentimos escuchar que no te haya gustado tu Color Personalizado, y que tu cabello haya resultado seco. Te hemos enviado un email para poder ayudarte. ¡Saludos! |
Not very cool--warm tones were streaking.This product came out much warmer than I had hoped. Permanent color is also super damaging and my ends are fried after this color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVeronica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Worst then the restThis color was way off. Worst then the rest. My hair is more brown then ever. After 3 tries to get it right I give up ordering online. I would rather pay the salon price which after shipping and fixing what you guys do wrong to my hair is actually cheaper! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeeanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The color is drab] I ordered a blond with no golden colors in it but it's not the color that I wanted I have sent multiple messages and I'm still getting the same color I get light blonde with pearl I wanted more of a Platinum blonde I am not satisfied with the color that I'm getting if you could give me like a platinum blonde or something lighter with highlights I will keep ordering if you can't do that and I'm not trying to be hateful or sarcastic I don't want any more orders but I would like to give you another chance on a platinum blonde thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarlene N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Canas rebeldesHola ,la primera vez estuve muy contenta c mi color y me duró mucho, pero ésta vez no fue lo mismo mis canas no se cubrieron del todo. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMadelaydis: - Gracias por escribirnos. Sentimos mucho que la cobertura de tus canas no haya sido como esperabas. Te hemos enviado un email para solucionarlo. ¡Saludos! |
The color was not what I wantedI love the color shampoo I do not like the hair color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebbie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! Your eSalon Team |